咨询解决方案顾问 - 智能自动化
Advisory Solution Consultant - Intelligent Automation
我们从2004年阳光明媚的美国圣地亚哥开始，当时一位有远见的工程师Fred Luddy看到了改变我们工作方式的潜力。如今，ServiceNow已成为全球市场领导者，为超过8100家客户提供创新的AI增强技术，其中包括85%的财富500强®企业。我们的智能云平台无缝连接人员、系统和流程，使组织能够找到更聪明、更快、更好的工作方式。但这只是我们旅程的开始。加入我们，共同实现让世界更好地为每个人工作的使命。
我们正在招聘一位在尖端AI与企业客户成果交汇点上茁壮成长的构建者和顾问。作为智能自动化（IA）团队的咨询解决方案顾问，你将与现场团队合作，设计、演示并验证ServiceNow AI平台的价值。这是一个需要技术深度和咨询能力的实践性角色。
你是什么样的人：
你是一位技术好奇且以创新为驱动力的解决方案顾问，对AI、数据和流程充满热情。你在平台上构建了多个用例，并喜欢通过AI让日常工作变得更轻松。你在快节奏的环境中茁壮成长，并希望塑造一个以AI为核心解决方案咨询的组织。
你具备：
· 对AI的热情——你每天都在尝试它，并紧跟新兴趋势
· 构建者的思维——你在平台上构建过用例，知道如何快速迭代
· 高管级别的表现力——你曾向高管级利益相关者进行过演讲，并能掌控全场
· 技术深度与咨询直觉——你知道何时深入，何时宏观把握
· 在模糊中保持韧性——当规则还在制定时，你也能茁壮成长
你将做什么：
我们的任务是与现场团队合作，直接与客户沟通，了解他们的独特挑战，并构建智能、可扩展的AI解决方案，解决他们最关键的问题。
· 进行需求调研，了解客户环境、业务挑战和限制
· 设计并构建展示平台强大功能的原型解决方案，将AI + 数据 + 流程落到实处
· 为高管和业务利益相关者主持研讨会和演示
· 根据不断变化的功能和客户反馈快速迭代
· 与产品、工程、客户卓越团队和全球SC团队跨职能协作，交付解决方案
查看英文原文
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As an Advisory Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of ServiceNow's AI platform. This is a hands-on role that requires both technical depth and consultative expertise.
Who you are:
You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.
You bring:
· A passion for AI — you experiment with it daily and stay ahead of emerging trends
· A builder's mindset — you've built use cases on the platform and know how to iterate fast
· Executive presence — you've presented to C-suite stakeholders and held the room
· Technical depth with consultative instincts — you know when to go deep and when to zoom out
· Resilience in ambiguity — you thrive when the playbook is still being written
What you’ll do:
Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges.
· Conduct discovery sessions to understand customer environment, business challenges, and constraints
· Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
· Lead workshops and demonstrations for C-level executives and business stakeholders
· Iterate quickly based on evolving capabilities and customer feedback
· Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes
Core competencies
· Curiosity – Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends
· Collaboration – Proven ability to work across functions, building rapid solutions in team environment.
· Communication – Clarity in explaining ideas, experience presenting to executive level stakeholders.
· Change Agility – Thrives in ambiguity and fast iteration.
Technical Expertise
· 5+ years in technical consulting, solution engineering, or customer facing technical roles
· Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in the function or industry.
· Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
· Ability to architect and implement complex systems under tight deadlines.
· Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
· Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.
· Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.
For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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