Applications Analyst 2 - Epic Bugsy / Orders
**工作时间表**每周100%FTE 40小时 - 日勤班级 UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 17:00 (PST),星期一-星期五 - 要求参与团队的电话安排 ** DEPARTMENT DESCRIPTION** **UW Medicine IT Services (ITS) **是一个支持所有 UW 医学服务的共享服务组织。医疗大学由哈佛视频医学中心 (HMC),UW 医疗中心-蒙特莱克校园 (UWMC-Montlake),UW 医学中心-西北校园 ( UWMC-NW),UW 药学初级保健 (UWMPC),UW 醫生 (UWP),UW 醫學院 (SOM) 和航空上升北西部 (ALNW) 组成.ITS 负责支持这些机构的基础设施和应用程序的持续支持和维护，以及用于支持和推进 UW 医学使命的新服务和应用程序实施。**POSITION HIGHLIGHTS** - 100%远程机会。- 假期15天你的第一年 还有12天的病假，个人假期1个和每年11个付费假期 - 100%匹配，100%立即获得403(b) **主要工作责任** - 你对应用程序问题进行分析和故障解决，以满足已建立的服务水平协议，与用户组合作提供诊断援助和解决问题的问题和问题方向 - 你保持问题跟踪 （内部和供应商）,并遵循问题追踪政策和指南 - 为管理人员，客户和利益相关者提供主动更新状态情况，- 你与客户会面，以确定和分析客户系统要求进行持续改进，根据需要设定期望并加剧问题。- 你培养和保持与选民的强有力的积极关系，参与确保对他们的目标和需求的全面理解。- 按照指导由指定领导者，监督员或项目经理优先任务。- 随着负责人，项目管理人员以及监督员的工作情况进行详细跟踪，如果任务不同于最初资源估计，则应与其相关工作进行追踪。- 在组件/功能层次测试符合质量标准的所有场景，包括：测试系统的变化，协助制定可用性，性能和标准遵守的测试计划以及执行，跟踪和报告应用程序详细结果。
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**Job Description**
**UW MEDICINE IT SERVICES** has an outstanding job opportunity for an **Applications Analyst 2 – Epic Bugsy / Orders**.
**WORK SCHEDULE**
- 100% FTE – 40 hours per week
- Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
- Required participation in team on call schedule
**DEPARTMENT DESCRIPTION**
**UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
**POSITION HIGHLIGHTS**
- 100% remote opportunity
- 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
- 100% matching, 100% immediately vesting 403(b)
**PRIMARY JOB RESPONSIBILITIES**
- You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
- You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
- Provide proactive status updates to management, customers, and stakeholders
- You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed
- You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
- You prioritize tasks with guidance from designated lead, supervisor, or project manager
- You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates
- You test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing
- You evaluate and implement management requests for information to generate reporting requirements
- You support training and education program as per training system services level agreement
**REQUIREMENTS**
- Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
- **Epic Bugsy Certification is REQUIRED**
- **Epic Orders Certification is REQUIRED**
**2+ years’ experience must include the following:**
- 1+ years providing EHR systems application maintenance/support
- Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service
- 1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
**ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
[Become part of our team](https://www.uwmedicine.org/jobs). Join our mission to make life healthier for everyone in our community.
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$97,020.00 annual
**Pay Range Maximum:**
$120,804.00 annual
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
**Shift:**
First Shift (United States of America)
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**Union/Bargaining Unit:**
Not Applicable
**ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
**Our Commitment**
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with [UW Executive Order No. 81](https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/).
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [dso@uw.edu](mailto:dso@uw.edu).
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under [Washington state law](https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080).