副总裁助理（Moveworks销售）
Chief of Staff to GVP Moveworks Sales (Director, EX Sales Strategy)
我们从工程师Fred Luddy为同事Phyllis自动化一项繁琐任务的代码开始。她喜极而泣。那一刻启发了Fred创建一家能为每个人做到这一点的公司——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个以AI为核心的文化，让技术和人才协同无阻。而我们才刚刚开始。
加入我们，让AI为人们工作
ServiceNow的员工体验业务单元在代理时代重新定义了员工完成工作的模式——通过世界级的以员工为中心的解决方案，解决IT和HR请求，实现在企业治理框架内的前沿AI功能，并在市场上推出下一代AI生产力助手。EX BU是ServiceNow于2025年底收购Moveworks后与HR服务交付组合整合的结果。该业务目前正处于高速增长阶段，是企业AI领域最具吸引力的增长环境之一。
Moveworks销售副总裁负责实现员工体验的营收目标，并正在寻找一位首席助理作为关键战略伙伴、高级运营者和得力助手。此职位将负责定义并主导直接推动该业务部门表现的战略和运营成果，这是ServiceNow最重要的战略投资之一。
你将负责
· 运营指标，全流程管理。包括专家团队的入职到生产力转化率、捆绑附加率、按细分市场覆盖的销售管道，以及专家团队的生产力。你对这些数字的提升负有责任，而不仅仅是报告它们。
· 专家销售作为增长引擎。人才标准、入职培训、入职数学模型和区域设计应作为持续的实践，而非年度规划活动。
· 销售策略的设计与实施。与GTM专家紧密合作，将我们的产品组合策略转化为专家和核心AE可以为客户落地的策略。
· 运营节奏。设计预测会议、销售管道评审、季度业务回顾（QBR）以及EX BU内部的领导层会议，同时协调核心销售和产品领导层之间的联动。与高层领导进行决策推动，而不是仅仅汇报状态。
· 影响结果的跨职能依赖关系。保持稳定的合作关系
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people
#### Job Description
ServiceNow's Employee Experience Business Unit transforms how employees get work done in the agentic era — with a world-class, employee-centric harness that resolves IT and HR requests, enables frontier AI capabilities within enterprise governance guardrails, and is bringing to market the next-generation of AI productivity assistants. The EX BU is the result of ServiceNow’s acquisition of Moveworks in late 2025 and its unification with the HR Service Delivery portfolio. The business is now in hypergrowth and represents one of the most exciting growth environments in enterprise AI.
The GVP of Moveworks Sales owns delivery of the Employee Experience revenue target – and is seeking a **Chief of Staff** to act as a critical strategy partner, senior operator, and right hand. This role comes with a mandate to define and own the strategic and operating outcomes that directly drive BU performance for one of ServiceNow's most strategic bets.
**What you'll own**
- Operating metrics, end to end. Specialist ramp-to-productivity, bundle attach rate, pipeline coverage by segment, and specialist productivity. You are accountable for moving these numbers, not just reporting on them.
- Specialist sales as a growth engine. Talent bar, onboarding, ramp math, and territory design as a continuous discipline rather than an annual planning exercise.
- Sales play design and adoption. Work closely with GTM specialists to translate our portfolio strategy into plays that Specialist and Core AEs can land with customers.
- Operating cadence. Design forecast calls, pipeline reviews, QBRs, and leadership staff inside the EX BU, plus the interlocks with core sales and product leadership. Tee up and drive decision making with senior leaders, rather than status updates.
- Cross-functional dependencies that determine the number. Hold the standing relationships with Product, Marketing, Business Value, Enablement, and Customer Success. Represent the Sales point of view with authority to enable cross-functional leaders to act in tight coordination with our revenue priorities.
- Executive narrative. Own the strategic narrative and supporting analysis for executive staff and board forums — with a defensible point of view on what we need to learn from the data.
**What success looks like in 12 months**
- Core sales leaders and AEs engaged with EX portfolio as a customer priority
- Faster productivity ramp for our Specialist Sales, with a repeatable onboarding motion, playbook, business value case, and assets that clearly reflect our strategic priorities (e.g., key offerings, sales plays)
- Product, marketing, and CS commitments sequenced against the sales plan, with dependencies surfaced early enough to act on
- The GVP spends materially more time with customers and core leaders, with strategic clarity on the 2-3 ‘big rocks’ that need to progress at any given time
**What this role is not**
- This is not an executive assistant, a program manager, or a deck builder – if you need permission to take action, this role will frustrate you.
- Similarly, this role extends far beyond strategy frameworks and requires a willingness to deeply understand product tradeoffs, competitive dynamics, deal economics, and engage with customers.
#### Qualifications
**What you bring**
- 10+ years of relevant experience
- Top-tier management consulting experience at the Principal/AP/Senior Manager; MBA preferred
- Operating experience inside a large technology company, ideally enterprise software/AI
- Go-to-market strategy experience, ideally with expertise representing a specialist sales unit / team
- Startup exposure or comparable muscle — comfort operating quickly with incomplete information
- Strong commercial instincts and fluency with data: you can build the model, find the insight, and defend the conclusion
- Executive presence and ability to build credibility with senior leaders, and the judgment to push back when it matters
**Location & travel**
- Remote, Major US Metro
- Nice to have: Eastern Time Zone based given the location of GVP
- Approximately monthly travel for customer meetings, leadership offsites, and planning sessions
For positions in this location, we offer a base pay of $192,000 - $300,000 plus equity (when applicable), variable/incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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