Healthcare Compliance Coordinator | ABA Services
国际人事解决方案南非是一家位于南非的动态和快速增长的 BPO 公司，专门为美国企业提供顶级运营支持。我们不是招聘机构 我们作为客户团队的专用扩展者，以精确性，效率和个人触摸提供高质量的服务。我们正在寻找一个高度组织的，细节化健康保险合规协调员来支持美国客户提供 ABA 治疗服务 （董事会认证行为分析师/注册行为技术人员）. 在这个角色中，你将负责确保实地人员及时提交和验证会议笔记。你将在 Rethink 平台上提取每日报告，从前一天的未提交或未经验证的笔记识别，并通过电子邮件，电话和短信跟踪 RBTs 来提醒他们完成他们的文档，并协助他们完成其工作。这项职能主要面向员工。你将与 RBTs 定期接触，提供友好和支持性的提醒，而不是以一种不适应的方式执行遵守。如果技术问题或障碍阻止提交，你会确定它们，并在必要时升级到监督人那里。工作时间：星期一~周五，下午3点00:00AM SAST （根据白天节日）. ·公共假期：这个角色需要在南非所有公开假日上进行工作.SA 公共假日的补偿将按照 BCEA 进行。·互联网要求：具有最低速度25 Mbps （上传和下载）的固定纤维线路以及支持有线以太网连接的能力是强制性的。· 电源备份：需要可靠的电源备用解决方案来管理负载减产和停电。没有电源备 backup 的申请人不能被考虑。· 工作环境：完全远程 （必须位于南非）职责：· 在 Rethink 平台上运行每天报告，以确定前一天未提交或未经验证的会议记录。·通过电子邮件，电话和文字跟踪 RBT,提醒并帮助他们完成他们的会议记录。
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ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specialising in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are looking for a highly organised and detail-oriented Healthcare Compliance Coordinator to support a U.S.-based client providing ABA Therapy Services (Board Certified Behaviour Analysts (BCBAs) / Registered Behaviour Technicians (RBTs).
In this role, you will be responsible for ensuring that session notes are submitted and verified on time by field staff. You will pull daily reports on the Rethink platform, identify any unsubmitted or unverified notes from the previous day, and follow up with RBTs by email, phone and text to remind and assist them in completing their documentation.
The role is primarily staff-facing. You will be in regular contact with RBTs, offering friendly and supportive reminders rather than enforcing compliance in a way that causes discomfort. Where technical issues or barriers prevent submission, you will identify them and escalate to the supervisor where necessary.
This is an ideal opportunity for someone who enjoys working with structured processes, maintaining accurate records, following up on outstanding information, and ensuring that no session note or team member is overlooked.
PLEASE NOTE:
- Working Hours: Monday – Friday, 3:00 PM – 00:00 AM SAST (subject to daylight saving time).
- Public Holidays: This role requires work on all South African public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote (must be located in South Africa)
Responsibilities:
- Run daily reports on the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
- Follow up with RBTs via email, phone, and text to remind and assist them in completing their session notes.
- Use existing email templates to keep communication consistent.
- Identify technical issues or barriers that prevent timely submission and escalate concerns to the supervisor when necessary.
- Maintain accurate records of all follow-up communications and outcomes.
- Build positive, supportive relationships with field staff to encourage compliance without causing discomfort.
- Collaborate with team members to resolve recurring issues and improve the submission process.
Requirements:
- Familiarity with Applied Behaviour Analysis (ABA) practices and the role of RBTs is highly advantageous.
- Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
- Strong verbal and written English communication skills, with the ability to convey reminders and instructions clearly and empathetically.
- Strong organizational skills and the ability to manage a high volume of daily follow-ups, ensuring no RBT is overlooked.
- Problem-solving skills to identify what is holding up note submission and work with the team on solutions.
- Approachable, friendly demeanour with the ability to build good working relationships.
- Ability to maintain confidentiality and handle sensitive information professionally. (HIPAA)
Beneficial:
- Understanding of ABA terminology and why session notes matter for tracking client progress.
- Experience in a compliance or quality assurance role within a healthcare setting.
- Ability to adapt your communication style to different personalities and situations.
If you are not contacted within 14 working days, please consider your application unsuccessful.
Originally posted on Himalayas