技术运营经理
Manager, TechOps
作为EMEA地区技术运营经理，你将领导该地区的运营中心，确保TrueCommerce在EMEA的业务安全、连接并实现规模化运行。在这个领导岗位上，你将负责基础设施、网络、数据库运维、站点可靠性以及升级的应用支持，使我们的团队和客户每天都能依赖稳定、高性能的技术。
你将把TrueCommerce的全球基础设施路线图转化为有意义的区域执行，推动EMEA地区建立责任意识、主人翁精神和运营卓越的文化。作为该地区向全球基础设施组织传达声音的人，你将影响优先事项，突出业务需求，并帮助塑造我们的全球运营模式如何为各市场的客户和团队带来价值。
这是一个通过加强区域交付、培养强大的基础设施团队，以及帮助定义全球标准在复杂且不断增长的环境中落地来引领规模与转型的机会。
在此职位中，你将领导一个由5人组成的EMEA基础设施和技术运营团队。
你将负责：
区域枢纽领导
- 作为全球枢纽-辐条基础设施模型中的区域支柱，领导EMEA区域运营中心。
- 在EMEA区域内执行全球基础设施路线图和企业标准，根据区域需求进行调整，包括数据驻留和GDPR考虑。
- 作为基础设施问题的高级区域应急联系点，并代表EMEA的优先事项向全球基础设施领导层汇报。
- 与区域业务领导者合作，确保IT基础设施服务与本地业务需求保持一致。
运营与交付卓越
- 监督EMEA范围内的基础设施运营、网络运营和数据库运营，以保持高可用性、性能和可靠性。
- 领导该地区的二级应用支持和站点可靠性实践。
- 负责区域业务服务的交付：事件管理、问题管理、变更执行、服务请求、监控与警报、访问与身份管理、容量管理、备份与恢复以及本地支持。
- 推动监控、补丁和配置过程中的自动化和运营效率。
- 利用人工智能和自动化扩大运营能力，提高个人和团队效率，减少手动工作量，并加快一致、高质量的服务交付。
- 管理区域供应商关系
查看英文原文
As Manager of TechOps for EMEA, you will lead the regional operations hub that keeps TrueCommerce’s EMEA business secure, connected, and performing at scale. In this leadership role, you will own the infrastructure, network, database operations, site reliability, and escalated application support that enable our teams and customers to rely on resilient, high-performing technology every day.
You will translate TrueCommerce’s global infrastructure roadmap into meaningful regional execution, building a culture of accountability, ownership, and operational excellence across EMEA. As the voice of the region into the global infrastructure organization, you will influence priorities, surface business needs, and help shape how our global operating model delivers for customers and teams across markets.
This is an opportunity to lead through both scale and transformation by strengthening regional delivery, developing a capable infrastructure team, and helping define how global standards come to life in a complex, growing environment.
In this role, you will lead an EMEA infrastructure and tech operations team of 5.
What You'll Do:
Regional Hub Leadership
- Lead the EMEA Regional Operations Hub as the regional pillar of the global hub-and-spoke infrastructure model.
- Execute the global infrastructure roadmap and enterprise standards within EMEA, adapting for regional requirements including data residency and GDPR considerations.
- Serve as the senior regional escalation point for infrastructure matters and represent EMEA priorities to global infrastructure leadership.
- Partner with regional business leaders to align IT infrastructure services with local business needs.
Operations & Delivery Excellence
- Oversee infrastructure operations, network operations, and database operations across EMEA to maintain high availability, performance, and reliability.
- Lead Level 2 application support and site reliability practices for the region.
- Own delivery of regional business services: incident management, problem management, change execution, service requests, monitoring & alerting, access & identity, capacity management, backup & recovery, and local support.
- Drive automation and operational efficiency across monitoring, patching, and provisioning processes.
- Leverage AI and automation to scale operational capacity, improve personal and team efficiency, reduce manual effort, and accelerate consistent, high-quality service delivery.
- Manage regional vendor relationships and service-level agreements.
- Report regional infrastructure performance and risks to global infrastructure leadership on a regular basis.
Budget & Financial Stewardship
- Manage the EMEA infrastructure budget and ongoing spend within the global infrastructure financial framework.
- Partner with finance and procurement to optimize regional vendor spend and improve cost transparency.
Team Leadership & Talent Development
- Build, mentor, and retain a high-performing EMEA infrastructure and operations team.
- Establish a culture of accountability, ownership, and measurable delivery through clear performance metrics.
- Lead hiring and performance management for the regional organization.
Who You Are:
- 8+ years of experience in IT infrastructure, systems engineering, or technology operations, including 3+ years leading teams.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Proven experience managing regional or multi-site infrastructure operations across cloud, hybrid, and on-premises environments.
- Hands-on experience in networking, cloud platforms (Azure preferred), virtualization, and storage.
- Strong grounding in ITIL-aligned service management (incident, problem, and change management).
- Experience with infrastructure monitoring, automation, and orchestration tools.
- Demonstrated ability to apply AI-enabled tools and automation to improve operational scale, team productivity, process efficiency, and service reliability.
- Solid understanding of cybersecurity, backup & disaster recovery, and compliance frameworks including GDPR.
- Prior budget management experience.
- Excellent communication skills, with the ability to work across regional and global teams.
- Experience operating within a global hub-and-spoke or follow-the-sun support model preferred.
Time to recharge, with holiday and leave to rest and reset
- Support for your health and wellbeing, both physical and mental
- Retirement savings and protection benefits that help you plan ahead
- Learning and development, with room to grow your career as we do
- Flexibility in how and where you work, built around your team
- A culture where people help each other and share the win
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.
For additional information, visit our website
Originally posted on Himalayas