技术SEO团队负责人
Technical SEO Team Lead
接受加拿大和拉丁美洲的申请 - 工作时区为EST
我们是一个一站式代理营销平台。从第一天起就是AI原生的。我们不是加入一个类别，而是在定义它。
这个职位将向首席营收官汇报。我们正在寻找一位能够领导实施团队的人。六名成员负责为客户进行实际的技术SEO工作，这些客户支付真实费用，并对此有真实的看法。你将管理这个团队，接听其他人不愿接的电话，并保持工作的推进。如果你的团队在遇到需要你帮助解决问题或接听客户电话的困难情况时，这并不是适合你的职位。
你将负责
团队
- 通过平台和代理解决方案自动化并优化流程
- 六名实施人员向你汇报
- 每周1对1沟通、辅导和绩效对话
- 每日团队同步会议和与其他团队负责人每日的领导例会
- 能力和项目规划
- 季度团队目标和时间跟踪审批
升级和冲突处理
- 当团队无法解决或问题过于复杂（如合同）时，你将接听客户电话
- 首先降低紧张气氛，然后与产品、工程和计费部门一起推动解决
- 负责可能流失的账户，包括事后分析和离职谈话
- 跟踪团队中的所有升级问题，直到它们真正关闭
客户关系和质量
- 确保每个账户都由团队妥善处理
- 你负责团队执行的入职和实施的质量标准，确保没有遗漏任何事项
- 与主动联系团队希望加入项目的潜在客户会面，评估匹配度
- 当账户面临压力或表现不佳时，主导策略评审
SEO和技术问题解决
- 诊断schema错误、索引问题、流量下降和迁移后遗症
- 找到根本原因，而不是转交他人
- 在关闭问题之前确认修复确实有效
- 与产品和工程部门一起分析平台和集成故障
报告和内部工具
- 负责团队和客户评分卡、留存评分卡以及客户健康仪表盘
- 负责向管理层汇报
- 自己构建仪表盘和追踪工具，并维护其背后的内容
- 与GSC、GA4、GBP等进行API集成
- 构建并试点团队使用的AI工具
流程和文档
- 负责SOP库并保持其最新
- 定义和更新包范围和始终
查看英文原文
Open to Canada and Latin America - Working EST timezone
We're the all-in-one agentic marketing platform. AI-native from day one. We're not joining a category, we're defining it.
This role will be reporting to the CRO. We're looking for someone to lead our Implementer team. Six people doing hands-on technical SEO for clients who pay real money and hold real opinions about it. You'll manage the team, take the calls nobody else wants to take, and keep the work moving. If your team escalates an issue they need your help solving a problem or hopping on a customer call is a tough scenario for you, this is not the role.
What you'll own
The team
- Automating and optimizing process through the platform and agentic solutions
- Six Implementers reporting to you
- Weekly 1:1s, coaching, and performance conversations
- Daily team sync and daily lead huddle with the other Team Leads
- Capacity and project planning
- Quarterly team objectives and time tracking approvals
Escalations and conflict
- You take the client call when the team can't resolve it or the topic is too complex, like contracts
- Bring the temperature down first, then drive the fix with Product, Engineering, and Billing
- Own accounts at risk of churning, including the post mortem and the offboarding conversation
- Track open escalations across the team until they actually close
Client relationships and Quality
- You make sure that every account is handled well by the team
- You own the quality bar for onboarding and implementation run by the team and make sure nothing gets missed
- Meet with new prospects who approach the team wanting to join the program to assess fit
- Lead strategy reviews when an account is under pressure or underperforming
SEO and technical problem solving
- Diagnose schema errors, indexation issues, traffic drops, and migration fallout
- Find root cause instead of passing it along
- Confirm the fix actually worked before you close it out
- Reason through platform and integration failures with Product and Engineering
Reporting and internal tooling
- Own the team and customer scorecards, retention scorecard, and customer health dashboard
- Own reporting for leadership
- Build the dashboards and trackers yourself, and maintain what sits behind them
- API integrations to GSC, GA4, GBP and similar
- Build and pilot the AI tooling the team runs on
Process and Documentation
- Own the SOP library and keep it current
- Define and update package scopes and always find ways to make them more automated
- Standardize shared templates across the team's accounts
- Roll out process changes to Support, CSM and Marketing when they cross team lines
You'll thrive here if...
- An upset client on a live call doesn't faze you. You've done it before and you know how to cool it down.
- You'd rather build the dashboard than ask someone else to build it for you.
- You don't wait to be told what to do. You see the gap and you move.
- Deadlines don't rattle you. Ambiguity doesn't either.
- You're an AI power user, not someone who's "open to learning it someday."
- You communicate clearly, especially when things are unclear.
- You have opinions and you're not afraid to bring them.
- You can laugh at a chaotic week on Friday and mean it.
What we're looking for
- AI native or highly competent with AI tools. This is a must.
- Excellent spoken and written English (C1 to C2).
- 1 to 2+ years directly managing a team.
- 3 to 5 + years of experience owning client escalations on live calls.
- 1 to 2+ years of hands-on SEO. You can look at a schema error, an indexation problem or a traffic drop and know what you're looking at.
- Technical fluency to work with engineers directly. You understand how a site, a CMS and an API connect, and you can read an error and say what you need fixed.
- Experience owning a structured onboarding or implementation process end to end.
- Experience building internal tools, dashboards or automations yourself.
- Working knowledge of tools like Linear, ClickUp, Hubstaff, Stripe, and API integrations (GSC, GA4, GBP or similar).
What working here actually looks like
High expectations. Real ownership. Things change fast and we don't apologize for it. You'll work with smart people who push you, a product that keeps getting better, and a team that's genuinely building something new.
We'll probably give you more to own than you expected. That's on purpose.
We use AI every day, across every function. That's just how we work.
About Search Atlas
We're the all-in-one agentic marketing platform, AI-native from day one. Our tools help marketing teams move faster, make smarter decisions, and do more with less. We're defining a new category and we're looking for people who want to be part of it.
Location:Latin America. Remote, working EST hours.
Compensation: $25 to $30 USD per hour
Benefits: 15 days PTO. Christmas Day and New Year's Day paid off.
Originally posted on Himalayas