Sr. Manager, DevOps

Moodle with us!
At Moodle, we’re on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world’s most customizable and trusted open-source LMS, we partner with schools, universities, and organizations to create better learning experiences for millions. If you’re ready to make a real impact, and be part of a global movement shaping the future of learning, join us. Let's transform education together!
About the Role
Join our team as the Senior Manager, DevOps and become a key leader in delivering cutting-edge technology for our external customers, vendors, and clients. You will manage a fully remote high-performing team dedicated to maintaining and optimizing our critical infrastructure, ensuring peak performance and security. This includes overseeing stability and performance tuning, customer upgrades and migrations, and implementing robust security measures. You will be instrumental in managing the customer support requests and guaranteeing seamless, 24-hour monitoring and support. This is an exciting opportunity to expand the business and make a significant impact on our technology delivery.
Senior Manager, DevOps - Drive Innovation and Infrastructure Excellence (US)
Managing the delivery of technology for external customers, vendors, and other clients to improve and expand the business, the Senior Manager, DevOps is responsible for managing the team maintaining our infrastructure to perform optimally including: maintaining stability of systems, proactive monitoring, servicing customer support requests, removal of technical debt, and being part of a team that pushes our infrastructure forward.
This role will support important security certification projects and work within federal client boundaries. Successful applicants must be US citizens with willingness and ability to receive necessary security clearances.
What You’ll Do
Most days in this role usually involve a mix of:

• Support DevOps team in managing client hosting infrastructure

• Lead the team in best practices for deployment, availability, performance and automation

• Manage and participate in the on-call rotation as needed

• Provide technical expertise, recommendations and evaluations to the management team

• Assist with coordinating tasks that need to be completed as part of certification processes and procedures as required (SOC2, FedRamp, ISO, etc.)

• Assist in the development and implementation of department wide operational policies including security, process, and support policies

• Assist Sales with scoping and pricing non-standard implementations and infrastructure requests

• Manage the DevOps team to ensure the availability and reliability of the Moodle Services hosting platforms

• Coach and mentor DevOps team members

• Manage and prioritize team workloads, including managing incoming support and infrastructure requests

• Represent the DevOps team in customer facing meetings where required

• Review priorities and with the Global Head of Infrastructure to align work with strategic priorities

• Represent the DevOps team to the wide company

• Be responsible for the career development and performance of direct reports

We’d love to meet you
Especially if you can tell us about your:

• Extensive experience as a technical lead or manager leading complex, distributed, and remote teams, particularly in large scale environments

• Strong customer facing skills

• Working experience using modern team management methodologies. Agile, SCRUM, are preferred

• Knowledge of best practices related to high availability, fault tolerance, performance and disaster recovery

• 5 years of Linux/Unix system administration experience and AWS hosted infrastructure

• Knowledge of Python, PHP, shell scripting or other scripting languages an advantage

• Extensive experience troubleshooting network, system and application issues

• Amazing problem solving, analysis and communication skills

• Being available for on-call support and occasional out of hours work

• US citizenship with willingness and ability to obtain appropriate security clearances for US government projects.

Experience in the following areas is a plus:

• Configuring and supporting monitoring tools such as Prometheus, Grafana, NewRelic.

• Experience with configuration management and IaC

• Experience working in a FedRAMP environment.

What's in it for you?
Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)
In addition to this you can expect:

• Salary range of $120k - $135k, depending upon experience.

• Working with a remote first company, taking on a genuinely flexible, distributed role.

• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’

• Health insurance plans to fit your life, with up to 100% employer contribution, as well as vision, dental, and group life and AD&D. Plus a wide variety of voluntary insurances.

• Working with a global team on a worldwide platform to make a real difference.

• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.

Learn more about Moodle

Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customizable open source learning management platform used by well over 300 million learners worldwide.
Find out more about us on our website.
At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.
Originally posted on Himalayas