高级首席平台架构师
Senior Principal Platform Architect
我们从工程师Fred Luddy开始，他编写了代码来自动化同事Phyllis的繁琐任务。她喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个AI原生文化，让技术和人才 unstoppable 一起前行。我们才刚刚开始。
加入我们，让AI为人们工作。
团队
ServiceNow的客户成果团队与客户合作，通过客户提供客户成功服务，帮助他们实现业务成果。该团队的目的是加速客户对ServiceNow平台的采用，使客户更快实现价值，降低成本并降低风险。
职位
客户成果平台架构师是一个咨询角色，负责帮助我们的客户在ServiceNow平台上建立坚实的技术基础，并设计推动业务成果的解决方案。这包括建立和维护实例策略、技术治理、核心数据、集成以及平台整体健康的最佳实践。这是一个高度咨询的角色，不直接在平台上进行配置，而是通过最佳实践指导合作伙伴和客户资源以实现他们的目标。该角色在销售、结构化、实施以及ServiceNow解决方案的持续运营过程中与客户在高管、平台负责人、企业架构师和开发团队之间进行沟通。
理想的候选人应具有在管理咨询公司（专业服务公司或云软件公司）担任企业架构师的经验，专注于技术战略、治理、数据和解决方案设计，并有成功的业绩记录。他们应具备成为高级管理人员值得信赖的顾问的能力，并能够从战略或年度规划功能中促进客户成功，包括业务价值识别、路线图制定，以及建议和定义成功的执行策略，包括治理框架和管理大型企业项目。
在这个职位上，您将：
· 与首席执行官和业务单元负责人建立牢固的关系
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
**The Role**
The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but and instead guides both partner and customer resources to achieve their goals through leading practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations related to of ServiceNow solutions.
An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.
What you get to do in this role:
- Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap.
- Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to:
- Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
- To position ServiceNow as the system of action to enable the integrated digital transformation roadmap
- Establish and advise on the technical governance related domains and associated processes
- Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
- Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
- Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
- Define solutions across the platform that align to delivered capabilities
#### Qualifications
**To be successful in this role you have:**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- **CTA/CMA highly preferred.**
- **Skills preferred -**
- **** SecOps
- IRM/GRC/CAM
- ITOM
- ITSM
- Core Platform
- Certifications preferred -
- CSA
- CAD
- CIS certifications
- Consulting Experience
- Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
- 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
- Fortune 500 or OEM Software or Cloud Company enterprise architect
- Career progression (Technical, Architecture)
- Experience working with functional business leaders to:
- Identify business objectives and develop outcome-focused roadmaps
- Guide large Consulting/SI organizations.
- Large Program Experience
- 5+ years large program experience leading architecture and design
- Enterprise Architecture Experience
- Enterprise or Solution Architect role and/or relevant experience.
- Data modeling, core data design, security, integrations, configuration management
- Cloud Application Technology Experience
- Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
- 1-2 years of ServiceNow Platform Experience is desired but not required
- Cloud platform experience desired
- Familiarity with Enterprise Platforms
Required Competencies:
- Customer Focus
- Translates requirements to Demonstrate value
- Collaborative
- Results Driven
- Cultivates Innovation
- Executive level communication skills
- Consultative perspective
- Thrives in complexity
- Strategic mindset
- Software Development background
- Excellent presentation and communication skills
- Travel up to 50%
For positions in this location, we offer a base pay of $148,000.00-$232,000.00, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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