Bilingual Technical Customer Support Specialist - English & Spanish
软件国际 (SI) 为来自富士通100/500/1000公司到加拿大/美国的小型和中型组织提供各种技术人才。我们目前正在寻找一个双语技术客户支持专家 - 英文和西班牙语-远程为我们的 IT 金融服务 SaaS 客户端进行澳洲办公室。职位：双语技术用户支持专家-英语和西班族-远程类型：全日制，珀姆工资范围：70,000美元-85,000美元 AUD 根据经验+3周付费假期 +统计假期 +病假日 地点：总体 - 客户端位于多伦多，ON 我们的客户提供了创新技术解决方案，使现金处理和运输更加高效，帮助现金保持在越来越数字化的支付环境中竞争力。他们目前正在增加一个技术顾客支持专家 - 远程来支持澳大利亚业务。总部位于奥林匹克州多伦多。角色概述我们的客户寻求双语技术顾客支助专家 - 英语和西班牙语-远程加入他们的团队。这个职位是理想的谁出色于提供卓越的客户服务，喜欢解决复杂的问题，并在面向客户的环境中繁荣。作为我们支持团队的关键成员，你将负责调整新客户并确保他们对现金处理和运输的世界级 SaaS 解决方案持续满意。你将引导客户通过设置过程，提供培训，解决问题，帮助他们利用我们的软件优化他们的操作。关键责任 · 为新客户带领登录流程，包括系统功能和培训。· 证明有效使用我们的 SaaS 平台来优化现金处理与运输运营。· 响应客户询问并以及时和专业的方式解决技术问题。·提供积极的支持，以确保持续的客户满意度。·协助测试和验证软件新功能或更新。·与跨职能团队合作 （例如开发，产品）改善整体客户体验并为不断提高产品提供反。资格和要求。·在现金处理或运输现金行业的先前经验是强大的资产。·强有力的分析和解决问题的技能。·优秀的口头语言技巧。
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Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish- Remote for our IT Financial Services SaaS client for their Australian office.
Role: Bilingual Technical Customer Support Specialist - English & Spanish- Remote
Type: Fulltime, Perm
Salary Range: $70,000 - $85,000 AUD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days
Location: remote - client is based in Toronto, ON
Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in Australia. The head office is based out of Toronto, ON.
Role Overview
Our client is seeking a Bilingual Technical Customer Support Specialist - English & Spanish- Remote to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.
As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.
Key Responsibilities
· Lead onboarding processes for new clients, including training on system features and functionality.
· Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.
· Respond to customer inquiries and resolve technical issues in a timely and professional manner.
· Provide proactive support to ensure ongoing customer satisfaction.
· Assist with testing and validation of new features or updates to the software.
· Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.
Qualifications & Requirements
· Prior experience in the cash processing or cash-in-transit industries is a strong asset.
· Strong analytical and problem-solving skills.
· Excellent verbal and written communication skills - Fluency in both English and Spanish
- Ability to work independently and effectively in a remote work environment.
- Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.
- Originally posted on Himalayas