商户支持专员 T1
Merchant Support Specialist T1
CCBill 是一家在线支付服务提供商，全球有超过 30,000 个网站使用，为电商和在线领域的初创企业和成熟企业提供了支持。自 1998 年以来，CCBill 一直提供行业领先的解决方案。
商户支持专员负责处理我们在线支付处理商户的所有支持方面的工作。这包括但不限于以下内容：技术支持、将商户和联盟成员集成到 CCBill 系统中、流程管理、账户和合同维护、账户审核以及向商户推荐能带来益处的附加功能。
地点：塞尔维亚
工作时间：周二至周六，CET 时间下午 2 点至晚上 10 点
主要职位要求：
- 负责通过电话、聊天和电子邮件处理所有形式的客户沟通
- 对所有问题和请求进行分类和故障排除
- 对任何问题解决情况进行及时跟进
- 完成商户请求的变更文档
- 负责商户与 CCBill 系统的技术集成
- 作为商户在公司产品和功能方面的经验资源
- 向商户软性推销 CCBill 产品以增加商户收入
- 根据部门政策将问题正确升级到内部团队
- 对所有当前公司系统和功能保持条理清晰并及时更新
- 识别并实施提升商户体验的解决方案
- 通过其他客户服务组为任何升级提供辅助支持
- 其他分配的任务
主要技能和资格：
- 高中毕业或同等学历
- 熟练使用 Microsoft Word、Excel 和当前的网络浏览器
- 了解当前的互联网技术
- 展示出在资源有限的情况下快速研究和解决问题的能力
- 能够有效地与各级员工和管理层进行交流
- 能够多任务处理
- 证明能够优先处理并按时完成跨部门任务
- 高度的专业精神
- 优秀的英语口语和书面沟通能力
这是一个与高度创新和富有创造力的团队一起工作的激动人心的机会，在良好的工作环境中工作。
最初发布于 Himalayas
查看英文原文
CCBill is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the ecommerce and online space. CCBill has been offering industry-leading solutions since 1998.
The Merchant Support Specialist is responsible for handling all aspects of support for our on-line payment processing merchants. This includes but is not limited to the following: Technical support, integrating merchants and affiliates to CCBill systems, process management, account and contract maintenance, account review and soft selling additional features that will benefit our merchants.
Location: Serbia
Working schedule: Tues - Sat, 2pm-10pm CET
Key Job Requirements:
- Responsible for handling all forms of client communications via phone, chat, and email
- Perform triage and troubleshooting of all issues and requests
- Provide proper follow up on any issue resolution to the merchant
- Complete change documentation for merchant requests
- Ownership of merchant technical integrations with CCBill systems
- Experienced resource to merchants regarding company products and features
- Soft Selling CCBill products to increase revenue for our merchants
- Properly escalate issues to internal teams according to departmental policies
- Organized and up to date on all current Company systems and features
- Identify and implement solutions to improve the Merchant experience
- Offers ancillary support for any escalations via other customer support groups
- Other duties as assigned
Key Skills and Qualifications:
- High school degree or equivalent education
- Proficient with Microsoft Word, Excel and current web browsers
- Working knowledge of current internet technologies
- Demonstrated ability to research and solve problems quickly with limited resources
- Ability to interface effectively with all levels of employees and management
- Ability to multitask
- Proven ability to prioritize and complete interdepartmental tasks in a timely fashion
- High degree of professionalism
- Excellent English language verbal and written communication skills
This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.
Originally posted on Himalayas