Senior Epic Applications Solutions Delivery Manager
让人变化。快乐。发展自己的职业生涯。角色高级 Epic Applications Solutions Delivery Manager 监督和协调客户组织中的运营领导人的战略愿景。他们负责帮助促进关键利益相关者，运营商和技术团队的路线图和成功标准。高级 Epic 应用解决方案交付经理负责有效地沟通状态，缓解升级以及监督和协调通过确保团队实现客户优先事项并主动改善客户系统和工作流程来加强客户合作伙伴关系的努力。北欧，最好的 KLASIT 服务公司仅为医疗保健行业提供服务，致力于赋予医疗保健提供商利用技术和实现数字转型。所有北欧员工都拥抱了北欧最大目标和使命，以服务我们的顾客非常关心我们。· 协助应用团队协调和合作，以实现客户战略愿景。· 在理解运营挑战基础上积极识别功能中的机会和缺口。· 创建并更新产品和功能路线图。· 帮助多年规划工作。· 与供应商，客户和内部团队密切合作，利用工具来帮助评估现有实践，确定优化领域，重点放在最佳实践方面。· 促进无沟通和账户团队，确保有效的信息交流。· 协助客户赞助商，利益相关者和运营领导及时提供项目/计划信息，促进透明度和合作。· 沟通风险，问题和依赖性进展情况，确保采取及时行动解决这些风险。·积极参与项目/方案内的复杂冲突的解决，促进生产性的工作环境。· 主动寻找帮助其他团队成员支持成功的项目交付机会。定期向领导提供反意见，并在需要的情况下为应用分析师提供辅导。· 制定针对客户的相关仪表板。·积极确定项目/计划中的潜在挑战和新出现的问题。·利用专业知识预测并缓解问题，然后它们升级。·与 St 合作。
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Make a difference. Be happy. Grow your career.
The Role
The Senior Epic Applications Solutions Delivery Manager oversees and coordinates the strategic vision of operational leaders across customer organizations. They are responsible for helping to facilitate the roadmap and success criteria amongst key stakeholders, operators, and technical teams. The Senior Epic Applications Solutions Delivery Manager is responsible for effectively communicating status, mitigating escalations, as well as overseeing and coordinating efforts to strengthen client partnerships by ensuring teams deliver on client priorities and proactively improving client systems and workflows, all with a strong service mindset.
Nordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
Key Responsibilities
- Assists with coordination and collaboration across application teams to execute customers’ strategic vision.
- Proactively identifies opportunities and gaps within functionality based on understanding of operational challenges.
- Creates and updates product and functionality roadmaps
- Assists with multi-year planning efforts
- Works closely with vendors, customers, and internal teams and leverages tools to assist with assessing existing practices and identifying areas for optimization with a focus on best practices.
- Facilitates seamless communication and account teams, ensuring effective information exchange.
- Assists with the timely delivery of project/program information to customer sponsors, stakeholders, and operational leaders, fostering transparency and collaboration.
- Communicates the progress of risks, issues, and dependencies, ensuring timely actions are taken to address them.
- Actively engages in the resolution of complex conflicts within a project/program, fostering a productive work environment.
- Proactively looks for opportunities to help other team members in support of successful project delivery. Provides regular feedback to leaders and provides coaching to application analysts as needed.
- Develop relevant customer-facing dashboards
- Proactively identifies potential challenges and emerging issues within a project/program.
- Leverages expertise to anticipate and mitigate problems before they escalate.
- Collaborates with stakeholders, develops, and maintains strong relationships based on trust and respect.
- Seeks opportunities to actively involve stakeholders in project activities or tasks, fostering a sense of ownership and collaboration.
Skills and Experience
- Bachelor’s degree in information technology, Healthcare Informatics, or a related field (or equivalent experience).
- 8+ years of experience in healthcare or Healthcare IT.
- Existing supervisory or management skills are preferred.
- Strong understanding of healthcare application support, including electronic health records (EHR), practice management systems, and other clinical/business applications.
- 5+ years working with Epic products. Proven ability to manage and mentor a team, resolve escalations, and maintain service-level commitments.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities effectively in a fast-paced healthcare environment.
- Familiarity with ITIL frameworks, incident management tools, and ticketing systems is a plus.
Other Knowledge, Skills and Abilities Required
· Project management experience preferred
Additional details
· Travel as needed, not to exceed 15%
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Originally posted on Himalayas