零售业务流程优化经理
Business Process Optimization Retail Manager
概述
Cotiviti零售业务流程优化（BPO）团队正在寻找一名经理，与我们的运营、研发和客户团队紧密合作。我们希望找到一位有自我驱动力的人员，愿意提升自己的技能和经验，同时成为BPO团队成员值得信赖的资源。我们希望找到一位技术扎实但又充满好奇心、对学习我们独特且以结果为导向的业务感兴趣的人员。该人员必须完全理解零售审计追回工作，掌握管理审计团队的最佳实践，具备良好的人际交往能力，并能熟练进行演示。具备使用BI工具将数据转化为有意义的洞察性可视化图表的经验是必须的。
职责
- 识别当前Cotiviti审计流程中的改进机会。
- 帮助Cotiviti审计团队最大化资源，推动收入增长和利润提升。
- 使用BI工具增强并支持现有的报告/数据仓库环境，包括SQL Management Studio、Power BI和Tableau、Excel、MS Access。
- 支持零售/Cotiviti管理层和其他利益相关者评估、定义、标准化并报告关键KPI，以推动财务评估和绩效。
- 管理报表生成的开发生命周期（开发、测试/QA、UAT、缺陷修复/重新测试周期）。
- 确保文档和培训材料的完整性。
- 为执行层和客户面向的报表、评分卡和仪表板的设计和需求提供专业知识。
- 与客户团队开展协作对话，推动粘性和增长机会。
- 处理并为零售管理层及其他领导团队成员的临时数据分析请求/建议提供支持。
- 招聘、培养、指导、带领并留住顶尖人才，重点是建立和提升一个能够采用最佳实践来支持和推动内部和外部客户满意度的团队和文化。
本职位描述旨在描述工作的总体性质和水平，不应被理解为详尽的责任、职责和技能列表。本职位描述不构成雇佣协议，随着Cotiviti的需求和职位要求的变化，可能会进行更改。
资格
- 本科及以上学历，专业不限
查看英文原文
Overview
The Cotiviti Retail Business Process Optimization (BPO) Team is seeking a Manager to work closely with our operations, R&D, and client teams. We are looking for an individual who is a self-starter, interested in developing their own skills and experiences as well as being a trusted go-to resource for other BPO team members. We are looking for an individual who is technically sound but also curious and interested in learning our unique and results oriented business. This individual must possess a complete understanding of retail audit recovery work, best practices for managing audit teams, great interpersonal skills and be comfortable with conducting presentations. Experience with BI tools in translating data into meaningful and inciteful visualizations is a must.
Responsibilities
- Identify opportunities for improvement in Current Cotiviti Audit processes.
- Help Cotiviti audit teams maximize resources and drive top end revenue and bottom-line margin growth.
- Utilize BI tools to enhance and support existing reporting/data warehouse environment, including use of SQL Management Studio, Power BI and Tableau, Excel, MS Access.
- Support the Retail/Cotiviti management and other stakeholders in evaluating, defining, standardizing, and reporting on key KPI's to drive financial evaluation and performance.
- Manage development lifecycle of report generation (development, test/QA, UAT, bug fix/retest cycles)
- Ensure proper documentation and training materials
- Provide expertise for the design and requirements for both executive and client facing reports, scorecards, and dashboards.
- Lead collaborative conversations with client teams to drive stickiness and growth opportunities
- Field and provide support for ad hoc data analysis requests/recommendations from Retail management others on the leadership team
- Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.
Qualifications
- Bachelor’s degree in Business, Accounting, Computer Science, Information Management, or related field.
- 8+ years of audit and management experience in the Retail space.
- 8+ years claims recovery lifecycles and expertise with financial forecasting.
- 8+ years with working with retail client data and translating to audit tools and optimized workflows.
- 2+ years direct work experience with Microsoft Power BI and SSRS and data modeling.
- 1 year direct work experience with Microsoft Tableau.
- Ability to document technical requirements for business processes and development needs.
- Expert in SQL programming, database structures and schemas.
- Demonstrated and proven project management skills.
- Strong attention to detail and accuracy.
- Ability to work independently and remotely with minimal supervision.
- Superior analytical and problem-solving skills.
- Ability to effectively communicate and collaborate with internal and external stakeholders with a customer service focus and mindset.
Mental Requirements:
- Communicating with others to exchange information.
- Assessing the accuracy, neatness, and thoroughness of the work assigned.
Physical Requirements and Working Conditions:
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands, and/or fingers.
- Must be able to provide a dedicated, secure work area.
- Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
- No adverse environmental conditions expected.
Base compensation ranges from $148,000 to $189,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of posting: 7/9/2026
Applications are assessed on a rolling basis. We anticipate that the application window will close on 9/9/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
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Originally posted on Himalayas