远程收账员（拉丁美洲）

Collections Officer (Remote - LATAM)

职能支持限定地区（需当地身份）与中国几乎无重叠，需长期倒时差

公司Smart Apartment Data

薪资1,300 - 1,600 MXN

工作地点Mexico

地域资格限定地区（需当地身份）

时区要求与中国几乎无重叠，需长期倒时差

用工类型Full Time

发布时间3 天前

数据来源Himalayas

前往 Himalayas 查看并投递 →

注意地域限制：该职位明确限定在 Mexico 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

作息提示：与中国几乎无重叠，需长期倒时差。

About the Role
We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
Please submit your résumé/CV in English, as this role requires strong written and spoken English.
What You'll Do

Manage a portfolio of delinquent/overdue accounts.

Make outbound calls and send emails to follow up on outstanding payments.

Handle customer objections and payment delays professionally.

Negotiate payment arrangements and follow up consistently on payment commitments.

Maintain accurate records and next steps.

Work toward daily and weekly collections targets and KPIs.

Requirements
What We're Looking For

2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.

Experience handling U.S. customers/accounts is strongly preferred.

Strong spoken and written English.

Comfortable with high-volume outbound calls.

Clear, direct, and concise communicator.

Firm, persistent, and professional.

Strong follow-through and accountability.

Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.

Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.

Benefits
We offer: