Customer Success Agent
你是否希望成为 MarbillCare 家族的一部分？MarbillCare 是一家充满活力和创新力的公司，致力于为客户提供卓越的客户服务。我们自豪地致力于质量，创新和客户满意度。我们的客户支持代理人是我们有价值的用户的第一点接触，协助他们处理各种问题，首次解决问题，使用内部工具并专注于提供最佳服务。·在线解决与客户，支付和产品有关的技术问题，引导他们通过解决方案，并在需要时升级问题。· 支持客户，表现出同情心，耐心和理解他们的需求。·通过电话，电子邮件和直播聊天回应客户的询问并提供有关我们的服务的准确信息。· 在我们 CRM 系统中记录客户互动，问题和解决方案。·在处理挑战性情况时保持积极和专业态度。·努力实现并超越个人和团队绩效指标，确保高水平质量。要求。· 我们正在寻找流利地讲英语的客户服务经理。·其他语言，如西班牙语，意大利语，德语，阿拉伯语，俄罗斯语，法国语，葡萄牙语或波兰语将被视为优势。· 高中文学位或相等级。·经验证明的客户支持或类似角色。·具有强大的解决问题技能，有能力在压力下批判性思考的能力。·熟悉 CRM 软件和门票系统。·能够在团队内独立与协同工作。优势。· 简单的语气和平坦的组织 · 繁忙的环境，你可以从想法到行动快速转变。如何申请：请向我们发送简历和表格信。我们很想了解更多！突出你的相关经验，对客户支持的热情以及为什么你相信你将是我们的团队有价值的原因。最初发表在喜马拉雅山
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This is a remote position.
Would you like to become a part of the MarbillCare family?MarbillCare is a dynamic and innovative company committed to delivering exceptional Customer Service to our clients. We take pride in our dedication to quality, innovation and customer satisfaction. Our Customer Support agents are the first point of contact for our valued users, assisting them with all kinds of queries, providing a first-time resolution, using internal tools and focusing on giving the best service.
· Online troubleshooting technical issues relating to customers, payments and products, guiding them through solutions, and escalating problems as needed.
- Provide support to customers, demonstrating empathy, patience and an understanding of their needs.
- Respond to customer inquiries by phone, e-mail and Live Chat and provide accurate information regarding our services.
- Document customer interactions, issues, and resolutions in our CRM system.
- Maintain a positive and professional attitude while handling challenging situations.
- Strive to achieve and exceed individual and team performance metrics, ensuring high levels of quality.
Requirements
- We are seeking customer-service minded agents that are fluent in English.
- Other languages such as Spanish, Italian, German, Arabic, Russian, French, Portuguese or Polish will be considered as an advantage.
- High school diploma or equivalent.
- Proven experience in customer support or similar role.
- Goal-driven with strong problem-solving skills, with the ability to think critically under pressure.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently and collaboratively within a team.
Benefits
- This position is 100% remote
- Type of contract: freelance
- We offer different types of working hours, you can choose between full-time, part-time and 32 hours.
- Fun and supportive work environment
- An informal tone and flat organization
- High-paced environment, where you can quickly go from idea to action
How to Apply:
Please, send your resume and cover letter to us. We would love to know more about you! Highlight your relevant experience, your passion for customer support and why you believe you would be valuable to our team.
Originally posted on Himalayas