客服协调员
Sales Service Coordinator
Your next step in logistics, customer service, and global trade
As a Sales Service Coordinator in the Basic Materials Division, you will be part of our international operations team, supporting order flows and customer deliveries across in North America. This is a fully remote position based in Mexico, preferably in Mexico City Area.
What you’ll do
You will help ensure that shipments move efficiently from warehouse or port to customer in US and Canada, while keeping all parties informed and aligned. Your responsibilities include:
- Manage the full order-handling process including import, shipment coordination, documentation, and deliveries
- Key in orders into our ERP system and update accordingly
- Communicating daily with internal teams, customers, suppliers, and logistics partners
- Tracking shipments and ensuring timelines are met
- Supporting invoice handling and administrative tasks
- Proactively solving issues and keeping stakeholders updated
Who we’re looking for
You are a structured, service-minded professional who enjoys coordination, problem-solving, and working independently in a remote set up.
The ideal candidate has:
- 3-5 years’ experience in logistics (trucking, warehouses, drumming)
- Experience working in international trading and domestic sales, in a global organization
- Excellent communication skills in English, both verbal and written
- Customer-focused, with the ability to prioritize and deliver under tight deadlines
- Curious and eager to learn new things
- Comfortable working virtually from home utilizing Teams and other technology, ensuring open and timely communication with colleagues and customers
- Proficient in all MS Office applications including Word, Excel, Teams
Additional assets
- CITT or education in supply chain
- Experience working with chemical commodity products
- Familiar with Hazmat, GHS, EPA, FDA is a plus
As part of our recruitment process, we may conduct background checks. We value your data privacy and therefore do not accept applications via mail.
Originally posted on Himalayas