双语设施服务协调员（英语/法语）- 远程
Bilingual Facilities Services Coordinator (English/French)- Remote
双语设施服务协调员（英语/法语）
在BGIS，我们相信设施服务不仅仅是建筑——它们关乎人们。每项服务请求、每次互动和每个解决方案都在创造安全、高效且卓越的环境，让企业蓬勃发展。
我们正在寻找一位双语设施服务协调员（英语/法语），具备客户服务的热情、出色的沟通技巧以及以解决方案为导向的思维方式。作为设施相关请求的第一联系人，你将在确保客户获得及时、专业和无缝支持方面发挥关键作用。
如果你热衷于帮助他人、解决问题，并在快节奏的环境中工作，每天都有新的挑战，我们期待你的加入。
职位简介
作为双语设施服务协调员，你将加入BGIS运营中心——我们服务交付组织的核心。为多个行业的客户提供支持，你将成为客户与负责设施高效运行的团队之间的关键纽带。
无论是回应服务请求、协调技术人员派遣，还是向客户提供建议，你有效沟通、合理优先排序以及提供卓越客户体验的能力将是成功的关键。
这个职位为你提供了在全球化组织中发展职业生涯的机会，同时接触设施管理、服务运营和客户支持。
你将负责
你将处理通过电话、电子邮件和在线系统收到的服务请求，确保每个请求得到准确、专业且具有紧迫感的处理。
你的职责包括：
- 作为设施相关服务请求的第一联系人
- 用英语和法语回应客户咨询
- 创建、更新并分派工单给内部和外部服务提供商
- 评估服务请求并确定适当的优先级
- 与技术人员、供应商、房东和相关方协调以支持及时解决
- 应用客户特定的服务流程和升级协议
- 在工单管理系统中保持准确的记录
- 支持运营改进计划和团队项目
- 在所有客户互动中保持保密性和专业性
查看英文原文
Bilingual Facilities Services Coordinator (English/French)
At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive.
We're looking for a Bilingual Facilities Services Coordinator (English/French) who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support.
If you're energized by helping people, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.
About the Role
As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently.
Whether you're responding to a service request, coordinating a technician dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success.
This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support.
What You'll Do
You will manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency.
Your responsibilities will include:
- Serving as the first point of contact for facility-related service requests
- Responding to client inquiries in both English and Spanish
- Creating, updating, and dispatching work orders to internal and external service providers
- Assessing service requests and determining appropriate priority levels
- Coordinating with technicians, vendors, landlords, and stakeholders to support timely resolution
- Applying client-specific service procedures and escalation protocols
- Maintaining accurate records within work order management systems
- Supporting operational improvement initiatives and team projects
- Maintaining confidentiality and professionalism in all client interactions
What Makes You Successful
You understand that outstanding customer service is built on effective communication, responsiveness, and attention to detail. You enjoy helping people, remain calm under pressure, and can balance multiple priorities in a fast-moving environment.
You are a natural problem solver who asks the right questions, gathers information efficiently, and works collaboratively to find solutions. Whether you're speaking with clients, technicians, facility managers, or vendors, you communicate professionally and confidently.
You are adaptable, eager to learn new systems and processes, and take pride in delivering accurate, timely support.
What You'll Bring
The ideal candidate will have:
- High school completion plus a specialized business, technical, or related course
- Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience
- Fluency in both English and French, with strong verbal and written communication skills
- Strong communication and interpersonal skills
- Excellent customer service orientation
- Strong organizational and multitasking abilities
- Ability to work effectively in a fast-paced environment
- Critical thinking and problem-solving skills
- High attention to detail and accuracy
- Strong computer and keyboarding skills
- A willingness to learn new systems, processes, and technologies
Nice to Have
· Experience in facilities management, property management, building operations, or maintenance services
Work Schedule
The BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365 days a year.
This position requires:
- Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST
- Availability for weekends and statutory holidays on a rotational basis
- Occasional overtime, depending on operational needs
Ready to Make an Impact?
If you're a bilingual customer service professional who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional service experiences, we'd love to hear from you.
Apply today and help BGIS deliver exceptional service experiences that keep buildings—and businesses—running smoothly.
Originally posted on Himalayas