客户服务总监 | 战略客户
Director of Client Services | Strategic Accounts
关于Virtasant
Virtasant是一家全球技术服务公司，通过自动化实现成果。我们的服务包括软件工程、技术运营、云迁移、应用现代化和技术成本优化。
我们帮助世界上一些最大的组织现代化其技术运营，优化成本，并解锁创新的新机会。我们完全远程、全球分布的团队热衷于交付世界级的技术解决方案，同时拥抱卓越、责任感和影响力的文化。
职位描述
这是一个以成果为导向的客户关系和交付领导者的机会，可以建立自己的业务，与世界上领先的公司合作，并利用Virtasant创新的通过自动化实现成果的模式。我们创造真正的价值，而不是费用——你将与客户合作实现成功的成果，并成为构建下一代技术解决方案模型的一部分：一种不根据成果向客户收费，而是分享保证结果成功的企业模式。
在这个职位中，你将建立深厚的客户关系，领导卓越的全球团队，并与我们的解决方案领导者合作，为客户提供最佳成果，同时打造下一代技术服务。
你将负责
- 客户关系。与副总裁/首席执行官级别的客户建立持久的信任；成为他们依赖的外部声音，用于AI和云战略决策。
- 账户策略与扩展。基于信任、交付卓越和创新建立强大的组合。
- 交付。所有工作都将由你负责，包括你所做的承诺以及你的交付方法。
- 商业责任。推动工作说明书（SOW）、预测、利润率、采购和人员配置，贯穿你的整个组合。
- 团队协调。与负责你客户的交付负责人、工程师和解决方案架构师，以及我们的全球团队合作，确保我们每天都能实现最佳成果。
我们寻找
- 10年以上咨询、专业服务或战略客户领导经验，有明确的通过交付卓越增长客户记录。
- 商业和技术能力——你可以与高管利益相关者合作，了解他们的业务问题，并与技术团队合作开发解决方案。
- 拥有完整的商业流程经验：工作说明书（SOW）、预测、利润率、采购和人员配置。
查看英文原文
About Virtasant
Virtasant is a global technology services company that delivers outcomes through automation. Our services include software engineering, technology operations, cloud migration, application modernization, and technology cost optimization.
We help some of the world's largest organizations modernize their technology operations, optimize costs, and unlock new opportunities for innovation. Our fully remote, globally distributed team is passionate about delivering world-class technology solutions while embracing a culture of excellence, ownership, and impact.
The Role
This is an opportunity for an outcome-focused client relationship and delivery leader to build their own business, working with some of the world's leading companies and leveraging Virtasant's innovative outcomes-through-automation model. We drive real value, not fees — you'll partner with your clients to deliver successful outcomes, and you'll be part of building the world's next great solutions model: one that doesn't charge clients for software or services regardless of outcomes, but shares in the success of guaranteed results.
In this role you'll build deep client relationships, lead exceptional global teams, and pair with our solution leaders to deliver the best possible client outcomes while building the next generation of technology services.
What You'll Own
- Relationships. Build durable trust with VP / C-level sponsors; become the outside voice they rely on for AI and cloud strategy decisions.
- Account strategy & expansion. Build a strong portfolio based on trust, delivery excellence, and innovation.
- Delivery. All of the work will be your responsibility, including the commitments you make and your approach to delivery.
- Commercial ownership. Drive SOWs, forecasting, margin, staffing, and renewals across your portfolio.
- Team orchestration. Partner with the delivery leads, engineers, and solution architects working with your clients, as well as our global team, to make sure we deliver the best possible outcomes, every day.
What We're Looking For
- 10+ years in consulting, professional services, or strategic account leadership, with a clear track record of growing accounts through delivery excellence.
- Business and technical competence — you can work with executive stakeholders to understand their business problems and with technical teams to develop solutions.
- Experience owning the full commercial stack: SOWs, forecasting, margin, procurement, staffing.
- Comfort in lean, fast-moving environments where the account leader also rolls up their sleeves to deliver and work with clients.
- Demonstrated wins in AI-based solutions, cloud transformation (AWS / Azure / GCP), or enterprise modernization programs at Fortune 500 scale.
Nice to Have
- Prior P&L or portfolio responsibility
- Experience running accounts where AI/automation was the core value thesis
- Background at a high-growth services firm with a focus on automated or outcome-based solutions
Compensation & Benefits
- Base salary plus uncapped profit share from portfolio
- Flexible, remote-first work arrangement
- High-trust, high-autonomy culture
- Global, distributed team collaboration
Originally posted on Himalayas