客户支持承包商 - 墨西哥
Customer Support Contractor - MX
我们正在打造混合医疗的未来，而这一切始于像你这样的人。
Fresh Clinics通过我们的原生iOS应用、医疗监督和背后的人性化支持，赋能护士和医生开展繁荣、合规且现代化的医疗实践。
我们是一家澳大利亚公司，在7年内发展到170多名员工，并为澳大利亚超过2000名临床医生提供支持，现在正在美国快速扩展；同时始终坚守最重要的目标：打造安全、可持续的混合医疗。
我们连续三年成为德勤Tech Fast 50的决赛入围者，我们的文化与我们的使命一样大胆：我们聪明工作、努力拼搏、保持谦逊、以善意领导。
如果你正在寻找一个重视人才、推动实际影响并倡导创新的工作环境——欢迎回家。
关于职位
Fresh Clinics运营精简、节奏快速，我们的电商和客户支持流程需要一位积极主动、注重细节的负责人，而不是等待被指示下一步的人。
你将负责日常维护电商店铺的准确性和顺畅运行，同时作为客户支持请求的第一道防线和分类处理人员。这是一个亲力亲为、独立性强的职位：你将被信任管理优先级，提前发现并解决潜在问题，并在不同时区之间协调多个利益相关方。
你将负责的工作
电商店铺管理
- 快速准确地更新电商平台上的价格、促销活动和产品信息。
- 管理账户激活和客户访问权限，确保临床医生能及时订购专业级耗材。
- 每日监控店铺表现，及时发现并解决错误、数据问题或操作故障，避免影响客户体验。
- 当系统需要人工支持时执行手动数据输入或上传。
客户支持分类与支持
- 对来自客服团队的客户支持请求进行分类，合理分配问题并确保快速解决。
- 与内部利益相关方清晰、主动沟通，确保所有人对优先事项和障碍保持一致。
- 为内部团队和外部客户提供响应迅速、解决问题的支持。
- 识别流程中的低效环节，并提出实用的改进建议以优化运营。
- 在促销活动、折扣代码和产品发布中实现无瑕疵执行。
- 协助定价和利润率任务，包括价格更新、促销活动等。
查看英文原文
We're building the future of Hybrid Healthcare and it starts with people like you.
Fresh Clinics empowers nurses and doctors to run thriving, compliant, and modern healthcare practices through our native iOS App, medical oversight, and human support behind them.
We're Australian founded, and in 7 years grown to 170+ Freshie's and support +2000 clinicians across Australia, and now scaling fast in the USA; all whilst staying true to what matters most: building safe, sustainable hybrid healthcare.
We're proud finalists in Deloitte’s Tech Fast 50 three years in a row and our culture is as bold as our mission: We work smart, hustle hard, stay humble, and lead with kindness.
If you’re looking for a workplace that celebrates our people, drives real-world impact, and champions innovation - welcome home.
About the role
Fresh Clinics runs a lean, fast-moving operation, and our e-commerce and customer support workflows need a proactive, detail-obsessed owner, not someone who waits to be told what's next.
You'll keep our e-commerce store accurate and running smoothly day to day, while acting as the first line of support and triage for customer service requests. This is a hands-on, independent role: you'll be trusted to manage priorities, flag issues before they become problems, and keep multiple stakeholders aligned across time zones.
What you'll do
E-commerce Store Management
- Update pricing, promotions, and product information across the e-commerce platform with speed and accuracy.
- Manage account activations and client access, ensuring clinicians can order professional-grade supplies without delay.
- Monitor store performance daily, identifying and resolving errors, data issues, or operational hiccups before they impact the customer experience.
- Execute manual data entry or uploads when systems require hands-on support.
Customer Service Triage & Support
- Triage incoming customer service requests from our CS team, routing issues appropriately and ensuring fast resolution.
- Communicate clearly and proactively with internal stakeholders to keep everyone aligned on priorities and blockers.
- Provide responsive, solutions-focused support to both internal teams and external clients.
- Identify inefficiencies in workflows and recommend practical improvements to streamline operations.
- Support promotional campaigns, discount codes, and product launches with flawless execution.
- Assist with pricing and margin tasks, including price updates, promotional discounts, and flagging misalignments with agreed pricing strategy.
Documentation & Collaboration
- Maintain accurate records of processes, changes, and troubleshooting steps to support knowledge sharing and continuity.
- Work independently with minimal supervision while staying connected to the team through regular communication (Slack, video calls, etc.).
- Flag risks, trends, or improvement opportunities to help shape Fresh's operational roadmap.
We'd love you to have
You must have
- 3–5 years of professional experience in e-commerce operations, retail operations, or professional services.
- Hands-on experience with e-commerce platforms (Shopify, WooCommerce, or similar).
- Strong attention to detail—especially when it comes to pricing, data accuracy, and process execution.
- Excellent communication skills: clear, responsive, and comfortable working across teams and time zones.
- Proven ability to troubleshoot and problem-solve independently in real time.
- Comfort with spreadsheets and data management (Excel, Google Sheets, or equivalent).
- A proactive, reliable work style—you communicate your availability, flag issues early, and follow through on commitments.
- Based in Mexico, with availability during Eastern or Central US business hours.
Nice to have
- Experience in health-tech, digital health, or wellness industries.
- Background in process optimization or operational project work.
- Familiarity with Slack, HubSpot, Asana, or other collaboration tools used by remote-first teams.
Why Fresh
- 🌎 Ground-floor US expansion: you'll help build the operational backbone as we scale, not maintain something already finished.
- 🏆 Award-winning company: Deloitte Tech Fast 50 finalist three years running. We're not just growing; we're recognized for it.
- 🚀 Real ownership: your workflows, your fixes, your wins. We trust our people to perform and give them the autonomy to do it.
- ❤️ A culture that means it: Be Kind. Stay Humble. Work Smart. Hustle Hard. These aren't words on a wall; they're how we actually work.
Are you ready?
Apply now and tell us why you could be our next Freshie.
Your Perspective Matters
At Fresh, we believe that a diverse team is an innovative team. We are focused on creating an inclusive environment where people from all backgrounds, identities, and experiences feel they belong and can thrive.
We strongly encourage you to apply, even if your past experience doesn’t perfectly align with every qualification listed. Your unique skills and passion could be just what we’re looking for, for this role or another.
Originally posted on Himalayas