Senior Learning Consultant/ Customer Success Manager ( f/m/d)
我们正在寻找一位高级客户成功经理/学习顾问，负责领导和管理我们关于人工智能，数据和个人生产力的学习计划的三个关键方面。· 客户合作与成功 · 运营与项目管理 · 学习咨询与方案设计你将向学术与运营部主管报告，并与销售，设计和一支经验丰富的高级学习顾问团队密切合作。任务：客户合作和成功 ·作为企业客户的战略伙伴。· 与他们建立和保持牢固关系，共同了解他们的独特培训需求和挑战，在与销售公司合作中 ·与客户进行客户调整，影响评估和战略协调会议。· 确定学习需求并将其转化为项目策略。· 管理期望，反循环和成功指标。· 衡量风险和发现上市潜力运营 & 项目管理。· 在所有利益相关者之间协调时间表，资源，培训人员和交付。·确保程序顺利运行，按时，并在范围内。· 追踪风险，里程碑和操作指标。•监督培训员分配，调整和跟进绩效。咨询 & 计划设计 · 学习领导混合学习方案的架构。·将客户目标转化为明确的教学概念。·与培训人员合作以确保一致的教学质量。·基于学习者数据和证据的程序进行重复课程。你的影响：· 影响 NPS 测量的企业计划设计质量。•确保学习项目为企业客户提供可衡量的结果，如回到商业或对人工智能采用信心。· 塑造和与团队合作，了解我们的方法如何与客户发展需求：· 3年以上在成功管理方面的经验；最好满足大型企业的 L&D 部门。· 全面专业能力 (C2) ·熟悉企业客户沟通和证明能倾听，说服和支持的能力 · "如果不是你",你在一个公司中拥有10-50名员工之间的经验。你有动力共同掌握所有权并塑造这家公司。· 能够将业务目标转化为学习干预措施 · 文件思维：作为一家远程第一公司，我们记录了所有的过程以确保团队成员之间无可观的交换和同步。Nice-
查看英文原文
We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.
- Customer Partnership & Success
- Operations & Project Management
- Learning Consulting & Program Design
You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.
Tasks
Customer partnership & success
- Act as a strategic partner to enterprise clients.
- Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
- Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
- Identify learning needs and convert them into program strategies.
- Manage expectations, feedback loops, and success metrics.
- Maanage risks and spot upsell potentials
Operations & project management
- Coordinate timelines, resources, trainers, and delivery across all stakeholders.
- Ensure programs run smoothly, on time, and within scope.
- Track risks, milestones, and operational metrics.
- Oversee trainer allocation, onboarding, and performance follow-up.
Learning consulting & program design
- Lead the architecture of blended learning programs.
- Translate client goals into clear pedagogical concepts.
- Collaborate with trainers to ensure consistent instructional quality.
- Iterate programs based on learner data and evidence.
Your impact:
- Influence the design quality of enterprise programs measured by NPS
- Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
- Shape and collaborate with the team on how our methodology evolves with customers
Requirements
Necessary:
- 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
- Full professional competency in German (C2)
- Familiarity with enterprise client communication and proven ability to listen, persuade, and support
- "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
- Ability to translate business goals into learning interventions
- Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.
Nice-to-have:
- Experience in designing learning programs, especially blended learning concepts
- Excellent training or workshop facilitation skills.
- Strong understanding of AI and automation technologies
- Knowledge about "Winning by Design"
- Data-driven mindset and ability to read and build reports.
Benefits
30 vacation days per year + unlimited home office days, remote work in Germany, or work from our beautiful Berlin office—you choose
- A highly dynamic startup environment where you can grow and reach the next stage of your career.
- The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption
Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!
Originally posted on Himalayas