运营支持专家
Operations Support Specialist
范围：运营支持专家职位主要负责组织配置，特殊项目和与运营相关的支持功能等行政任务。教育：· 高中文凭要求，一些大学或高等教育优先。经验：· 客户服务角色至少1年的经验。要求/技能：·熟练使用微软办公应用程序；Word,Excel,Outlook 和团队 · 学习和利用内部应用程序的能力。·强大的人际沟通能力。· 对内部和外部客户需求的认识。· 保险，自助资金和停止损失行业知识。· 自动化，并能够看到项目到执行。· 强大的问题拍摄和解决技能。·双语；英语和西班牙语是优势。·良好的组织能力和时间管理。· 卓越的口头和书面沟通技巧。· 能地处理困难情况和外交方式。·有效的解决问题的和决策能力。· 有精力掌握 MS Office Suite 产品 (Word,Excel,PowerPoint) 的计算机技能。· 通过高效和精确的方式审查 MedWatch 系统中的新集团设置。· 理解并促进组续订。·协助编制和分配费用日程。· 审计月续订以确保准确度，及时的分发。· 特种项目 · 通过电话和电子邮件通信与客户和内部工作人员沟通。· 会计资源帮助解决未完成的账单问题。· 在团队环境中共享知识并遵循标准流程。·保持对标准 MedWatch 报告的理解。· 为组织提供各种任务和项目的额外行政支持。· 根据要求或分配，提供公司其他领域的支持。· 现任职员可能负责未列在本工作说明中的职责和责任。随时随着通知或没有通知而变化的职责和义务。该职位的薪水为17.50美元至20美元每小时的工作环境/身体需求：这个职位是在典型的办公室 /家庭办公室环境中需要
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Scope:
The Operations Support Specialist role is primarily responsible for administrative duties including Group configuration, special projects, and operations related support functions.
Education:
· High School Diploma required, some college or higher education preferred.
Experience:
· Minimum of 1 year of experience in customer service role.
Requirements/Skills:
· Proficient in Microsoft office applications; Word, Excel, Outlook, and Teams
- Ability to learn and utilize internal applications.
- Strong interpersonal communication skills.
- Awareness of internal and external customer needs.
- Knowledge of insurance, self-funded, and stop loss industry.
- Self-motivated, and ability to see projects through to execution.
- Strong trouble shooting and problem-solving skills.
- Bilingual; English and Spanish is a plus.
- Good organizational skills and time management
- Excellent verbal and written communication skills
- Ability to handle difficult situations tactfully and diplomatically.
- Effective problem solving and decision-making skills.
- Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)
Duties and Responsibilities:
· Maintain an understanding of MedWatch products and services, and objectives.
- Resource for team setting up New Groups.
- Review New Group setups in MedWatch system with efficiency and accuracy.
- Understand and facilitate group renewals.
- Assist in preparation and distribution of fee schedules.
- Audit monthly renewals for accuracy, and timely distribution.
- Special Projects
- Communicate with clients and internal staff via telephonic and email communications.
- Resource for accounting assisting in resolving outstanding invoice issues.
- Work in a team environment to knowledge share and follow standard processes.
- Maintain an understanding of standard MedWatch reporting.
- Provides additional administrative support to the organization for various tasks and projects.
- Provide support to other areas of the Company as requested or assigned.
- The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice.
The pay rate for this position is $17.50 - $20.00 hourly
Work Environment / Physical Demands: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.
We are an Equal Opportunity Employer including disability/veterans
Originally posted on Himalayas