出海雷达

客户支持专员

Customer Support Specialist

市场运营未标注地域日间重叠约 2 小时，需偶尔早起或晚睡
公司Oddin
薪资未公开
工作地点Czechia
地域资格未标注地域
时区要求日间重叠约 2 小时，需偶尔早起或晚睡
用工类型Contractor
发布时间18 天前
数据来源Himalayas
前往 Himalayas 查看并投递 →
作息提示：日间重叠约 2 小时，需偶尔早起或晚睡。

职位地点：布拉格

远程办公（轮班制）

ICO合作

Oddin.gg 是电子竞技数据科学领域的全球领导者。2024年和2025年，我们被德勤评为中欧增长最快的科技公司，我们为全球提供尖端的电子竞技博彩解决方案。随着公司迅速扩张，我们现在正在寻找一名客户支持专家，帮助我们推动增长！

你在团队中的职责

  • 成为前线声音：在实时交易活动中，作为全球B2B客户的专属联系人，快速、清晰地提供有证据支持的更新。
  • 调查实时数据：直接使用后台工具、Grafana、Freya和日志输出验证市场状态，分析赔率，检查JSON数据包，解决结算争议。
  • 管理实时事件：通过incident.io协调多客户事件响应，向交易、产品、风险和客户成功团队进行清晰的更新和无缝升级。
  • 维护诚信与准确性：执行比赛诚信检查，确认赛事对齐情况，更新游戏参数，并在Jira和HubSpot中保持准确的文档记录。
  • 执行班次交接：与全球办公室（包括布拉格和利马）协作，确保结构化的班次交接，使7x24小时运营顺畅运行。

我们理想的人选

  • 电子竞技与博彩知识：对电子竞技项目、比赛形式和实时博彩流程（赛程、赔率、市场状态、投注结算）有扎实的理解。
  • 技术与调查思维：熟悉后台界面操作，能够阅读JSON响应，使用浏览器开发者工具，并能应用基本的API故障排除步骤。
  • 出色的沟通能力：英语口语和书面语流利，能够清晰、冷静、简洁地向国际合作伙伴传达技术和交易问题。
  • 系统化的问题解决能力：能够系统地隔离根本原因，分析证据，并优先处理紧急的运营问题。
  • 班次灵活性：愿意在7x24小时的实时环境中轮班工作，包括周末。

为什么加入Oddin.gg？

  • 高影响力：加入一个由6名客户支持专家组成的核心团队，具有高可见性，并直接影响客户信任。
  • 明确的职业发展：随着全球业务扩展，有机会快速晋升为高级客户支持专家或团队负责人。
  • 现代技术栈：使用现代的事件管理、监控和协作工具。
查看英文原文

Location: Prague

Remote (Rotating Shifts)

ICO cooperation

𖤍 Oddin’s Call
Oddin.ggis the global leader in esports data science. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth!
Your Position on the Board

  • Be the Frontline Voice: Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure.
  • Investigate Live Data: Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states, analyze odds, check JSON payloads, and resolve settlement disputes.
  • Manage Live Incidents: Coordinate multi-client incident responses via incident.io, driving clear updates and conducting seamless escalations with Trading, Product, Risk, and Customer Success.
  • Uphold Integrity & Accuracy: Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain accurate documentation in Jira and HubSpot.
  • Execute Shift Handovers: Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers that keep 24/7 operations running flawlessly.

Our Idea of You

  • Esports & Betting Knowledge: solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements).
  • Technical & Investigative Mindset: Comfort working with back-office interfaces, reading JSON responses, using browser developer tools, and applying basic API troubleshooting steps.
  • Exceptional Communication: Fluent spoken and written English with the ability to communicate technical and trading issues clearly, calmly, and concisely to international partners.
  • Methodical Problem-Solving: A structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues.
  • Shift Flexibility: Readiness to work rotating shifts, including weekends, in a 24/7 live environment.

Why Join Oddin.gg?

  • High Impact: Join a newly formed core team of 6 Customer Support Specialists with high visibility and direct influence on client trust.
  • Clear Career Growth: Fast-track potential into Senior Customer Support Specialist or Team Lead roles as our global operations scale.
  • Modern Stack: Work with modern incident management, monitoring, and ticketing workflows, leveraging AI tools to streamline routine tasks.

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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OddinCzechiaContractor8 天前
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