医疗接待与CSR助理
Medical Intake & CSR Assistant
这是一个远程职位。
我们的客户正在寻找一名医疗问诊/客户服务代表（兼职），以支持他们的面向患者的操作和行政流程。他们专注于医疗保健和心理健康领域，过去几年通过持续增长和创新扩展了服务并加强了患者护理。
这个职位适合在快节奏、以患者为中心的环境中工作，并享受作为第一接触点的人员。该职位需要良好的沟通技巧、细致的注意力和积极主动的心态，以确保患者从第一次互动开始就能获得无缝且有支持的体验。
职责
· 管理患者问诊流程，确保准确完整的信息收集
- 处理来电和邮件，提供及时专业的回应
- 通过电话和邮件进行患者随访，保持参与度和护理连续性
- 高效协调和管理预约安排
- 以同理心和专业性解决患者的问题或担忧
- 按照要求支持行政任务，以确保日常运营顺畅
要求
· 在医疗或精神科问诊和/或客户服务岗位有经验
- 英语口语和书面沟通能力强
- 能够处理多项任务并有效优先排序
- 能够以同理心和专业性处理患者互动
- 强大的组织能力和细致的注意力
资格
· 在医疗、心理健康或患者支持岗位有经验者优先
- 有管理来电和邮件等沟通渠道的经验
- 有使用日程系统或行政协调经验者优先
- 积极主动、以解决问题为导向的思维模式，具备良好的人际交往能力
福利
· 兼职职位
- 100% 远程办公环境
- 有机会在快速发展的医疗导向组织中获得经验
- 协作且支持性的团队环境
- 接触患者护理运营和心理健康服务
最初发布于 Himalayas
查看英文原文
This is a remote position.
Our client is looking for aMedical Intake / Customer Service Representative (Part-Time)to support their patient-facing operations and administrative workflows. They operate within the healthcare and mental wellness space, having expanded their services and strengthened patient care delivery over the past few years through consistent growth and innovation.
This role is ideal for someone who thrives in a fast-paced, patient-focused environment and enjoys being the first point of contact. The position requires strong communication skills, attention to detail, and a proactive mindset to ensure patients receive a seamless and supportive experience from their first interaction.
Responsibilities
· Manage patient intake processes, ensuring accurate and complete information collection
- Handle inbound calls and emails, providing timely and professional responses
- Conduct patient follow-ups via phone and email to maintain engagement and care continuity
- Coordinate and manage appointment scheduling efficiently
- Resolve patient inquiries or concerns with empathy and professionalism
- Support administrative tasks as assigned to ensure smooth daily operations
Requirements
- Experience in medical or psychiatry intake and/or customer service roles
- Strong verbal and written communication skills in English
- Ability to manage multiple tasks and prioritize effectively
- Comfortable handling patient interactions with empathy and professionalism
- Strong organizational skills and attention to detail
Qualifications
· Previous experience in healthcare, mental health, or patient support roles is highly valued
- Proven ability to manage inbound communication channels (calls, emails)
- Experience with scheduling systems or administrative coordination
- A proactive, solution-oriented mindset with strong interpersonal skills
Benefits
- Part-time position
- 100% remote work environment
- Opportunity to gain experience in a growing healthcare-focused organization
- Collaborative and supportive team environment
- Exposure to patient care operations and mental health services
Originally posted on Himalayas