Customer Success Team Lead
影响品牌是健康和养生行业的领先贡献者。从5名到350多位同事，并扩展到7个+品牌 （PureHealth Research,国家卫生 MD,纯洁，Trumeta,PetMade,VitalPeak,自然爆炸）的多元家族。我们致力于帮助改善世界各地的人生生活。在 Impact Brands,我们拥抱远程工作文化，珍惜开放心，高能量和适应能力，这些品质是我们的动态环境中必不可少的。我们优先考虑每个团队成员的成长，无论他们的位置，提供进步从实习生到领导角色。影响品牌已经对全球300万人的生活产生了积极的影响。加入我们作为远程客户成功团队领导者，让我们一起影响数十亿人！我们的待遇：·远程工作。我们是一个完全远程组织，允许你从任何地点工作。·更多的空时间。享受15多个工作假日来充电和放松工作。·互联网补贴。为了确保无沟通和获得远程工作，我们将为你提供额外的预算，以高速度互联网。·健康与幸福感预算。我们重视你的福祉 - - 对你的健康投资不仅鼓励，而且积极支持。·生日礼物。庆祝你的特殊日子，并带来额外的休息时间。·团队精神。享受定期的团队建设活动和参与在线活动。·专业成长。卓越的表现得到了认可和奖励，以根据你对我们的成功贡献提供机会进行职业推进。·志愿者工作。每年2天支付费用用于个人增长和社区影响。·永久合同。享有稳定与长期发展机会。·全球平面的工作文化。从一开始就能影响公司并促进跨境合作的机会。·其他好处：·监督客户成功团队的日常运作，确保高服务标准和强大的客户保留能力 ·为团队成员提供支持和指导 ·监测和跟踪团队出席以确保足够的覆盖范围 ·进行单独的辅导会议来提高代理人绩效和技能 ·评估和追踪代理人的有效性每天，周刊和月份 ·分析客户反和支持数据以确定趋势并实施增进了客户满意度的改进。
查看英文原文
IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.
At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.
IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Customer Success Team Lead and let’s impact billions together!
Our Treats:
- Remote work.We are a fully remote organization, allowing you to work from any location.
- More free time. Enjoy 15+ Working Days of Holidays to recharge and relax from work.
- Internet subsidy. To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.
- Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
- Birthday Gift. Celebrate your special day with additional time-off.
- Team spirit. Enjoy regular team-building activities and engaging online events.
- Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
- Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
- Permanent contract. Enjoy stability with long-term growth opportunities.
- Global flatwork culture. The chance to influence the company right from the start and foster collaboration across borders.
- A whole bunch of other benefits.
Bits of your job:
- Oversee the daily operations of the Customer sucess team, ensuring high service standards and strong customer retention
- Provide support and guidance to team members
- Monitor and track team attendance to ensure adequate coverage
- Conduct one-on-one coaching sessions to enhance agent performance and skills
- Assess and track agent efficiency on a daily, weekly, and monthly basis
- Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention
- And other tasks
Requirements
Key expectations:
- Proven experience in customer support, team management, or a similar role with a strong focus on customer satisfaction and retention
- Strong communication and leadership skills
- Ability to analyze data and identify trends for process improvement
- Detail-oriented with excellent organizational and problem-solving abilities
Compensation:From $650 - $750 per month
Originally posted on Himalayas