企业客户经理 (里贾纳)
Corporate Account Manager (Regina)
职位描述
企业客户经理将负责与我们企业客户的决策者和影响者建立并维护关系，同时推动新业务的获取并管理现有客户关系。该职位需要理解客户业务需求，并与内部团队合作提供技术解决方案，确保服务及时且成功交付。企业客户经理负责识别新业务机会、谈判合同，并制定策略以达成营收目标。该职位是潜在客户寻求我们IT支持服务和解决方案的主要联系人。
主要职责
Anchor Managed Solutions一直在寻找有才华的人加入我们优秀的团队！作为销售团队的一员，企业客户经理的角色在满足客户需求方面至关重要。企业客户经理帮助企业在技术方面取得进展，推动其业务发展。作为企业客户经理，您将与利益相关者合作：
- 与我们企业客户的决策者和影响者建立并维护牢固的关系，重点关注了解他们的需求和挑战。建立信任和良好关系，使我们的公司成为他们首选的IT供应商。
- 识别并理解客户目标，提供符合其具体需求的定制化解决方案。与内部团队合作，制定全面的提案，有效解决客户的需求。
- 从线索生成到交易完成，推动销售流程。谈判合同、续约、升级销售和交叉销售机会，以最大化收入。在整个销售周期中确保客户满意度，并及时处理任何问题或投诉。
- 与现有客户保持持续沟通，确保他们的满意度，并主动解决任何问题。与客户经理协作，确保新客户的顺利交接。
- 关注市场趋势、竞争对手和行业最佳实践。利用这些知识识别新的业务机会，并使我们的产品具有竞争力。
- 研究目标地理区域内的中小型企业。
- 参加行业活动，与中小型企业建立联系，并积极接触潜在客户。影响潜在客户，引导他们采取行动。
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About the Job
The Corporate Account Manager will be responsible for developing and nurturing relationships with key decision-makers and influencers in our corporate accounts, while also driving new business acquisition and managing existing client relationships. This role involves understanding the client’s business requirements and working with internal teams to provide technical solutions, and to ensure timely and successful delivery of services. The Corporate Account Manager is responsible for identifying new business opportunities, negotiating contracts, and developing strategies to meet revenue targets. This role serves as the primary point of contact for potential clients seeking our IT support services and solutions.
Key Accountabilities
Anchor Managed Solutions is always looking for talented people to join our amazing team! As a member of our Sales team, the Corporate Account Manager role is vital in looking after our customer's needs. The Corporate Account Manager helps businesses embrace technology to drive their businesses forward. As a Corporate Account Manager, you will work with stakeholders to:
- Build and maintain strong relationships with key decision-makers and influencers in our corporate accounts, focusing on understanding their needs and challenges. Cultivate trust and rapport to position our company as their preferred IT provider.
- Identify and understand client objectives and provide tailored solutions that align with their specific requirements. Collaborate with internal teams to develop comprehensive proposals that address client needs effectively.
- Drive the sales process from lead generation to deal closure. Negotiate contracts, renewals, upselling, and cross-selling opportunities to maximize revenue. Ensure customer satisfaction throughout the sales cycle and address any issues or complaints promptly.
- Maintain ongoing communication with existing clients, ensuring their satisfaction, and proactively addressing any concerns. Collaborate with the Account Manager to facilitate the smooth transition of new clients into their care.
- Stay updated on market trends, competitors, and industry best practices. Leverage this knowledge to identify new business opportunities and position our offerings competitively.
- Research small and medium-sized businesses in targeted geographical areas.
- Attend industry events, network with small and medium-sized businesses, and actively engage with potential leads. Influence prospects to learn more about our IT support services and solutions and attract them to schedule meetings.
- Convert prospects into managed services clients by effectively presenting our value proposition, conducting needs assessments, and addressing objections. Drive the sales process until a new client is successfully onboarded.
- Work closely with the Marketing Team to ensure marketing and sales content materials meet Anchor's standards. Provide input and feedback on marketing strategies and contribute to the delivery of special events for new prospects.
What you bring to the table
You are a driven, results-oriented sales professional with a passion for growth. Your ability to quickly establish trust, identify opportunities, and drive engagement makes you a perfect fit for this role. You thrive in a fast-paced, dynamic environment where adaptability and strategic thinking are key. Your ability to provide exceptional customer service, strong presentations, and build relationships is valued.
- Bachelor’s degree in information technology, computer science, business administration, or a related area.
- A strong understanding of IT products and services is essential, which can be gained through relevant coursework or certifications.
- Certifications in IT management, sales, or customer relationship management (CRM) software would be an asset.
- 2+ years of experience in IT sales, account management, or a related field. Experience in managing client relationships and delivering IT solutions is crucial.
- Familiarity with IT products and services.
- Proven history of providing excellent customer service and support, which may include roles in customer service or technical support
About Anchor
Anchor is an award-winning team recognized as one of the leading IT companies in North America. Anchor works with industry-leading vendors to ensure your business is protected and growing smoothly. We take the Enterprise IT experience and provide it to small and medium businesses throughout Saskatchewan.
Perks
Join the Anchor team, where your well-being and growth come first. You’ll enjoy:
Employee Pension Plan
Health and wellness benefits
Daily snacks and lunches on special occasions.
Career development programs
Community initiatives and volunteer opportunities
A culture driven by our values: Hungry, Humble and Smart
Salary: Base plus commissionOriginally posted on Himalayas