技术支持工程师 – 云与托管 (英国)
Technical Support Engineer – Cloud & Hosting (UK)
职位概述：
我们正在寻找一位技术能力扎实的技术支持工程师，为我们的英国客户群体提供支持，重点在于基于云的环境和基础设施。此职位将在解决复杂的应用程序和托管相关问题中发挥关键作用，特别是在系统升级、数据库刷新和性能事件之后。
职位描述：
主要职责：
- 为基于云的应用程序（Azure 环境）提供高级技术支持
- 排查与以下相关的故障：
- 数据库刷新和升级
- 测试和生产环境中的应用程序错误
- 批处理和性能下降
- 与托管和基础设施团队协作以解决升级问题
- 分析重复性问题并推荐长期解决方案
- 支持客户环境，包括测试和生产系统
- 记录解决方案并参与知识库文章的编写
所需技能与经验：
- 在 Microsoft Azure（IaaS/PaaS）方面有丰富经验
- 对 SQL Server 和数据库管理有扎实的理解
- 有支持托管/SaaS 应用程序的经验
- 能够诊断性能问题和系统错误
- 熟悉事件管理工具（如 Zendesk 或类似工具）
- 强大的故障排除和分析能力
优先资格：
- 有企业资产管理或车队管理系统经验
- 了解应用集成和数据管道
- 接触过 ITIL 实践或结构化支持环境
关键能力：
- 强大的沟通能力（面向客户）
- 能够在远程环境中独立工作
- 在全球团队之间协作（美英协调）
加入我们的原因：
- 有机会塑造并支持不断壮大的英国业务
- 在现代云托管平台上工作
- 成为提升系统可靠性和客户体验的关键贡献者
用工类型：
全职
可用职位数量：
1
最初发布于 Himalayas
查看英文原文
Job Summary:
We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:
Key Responsibilities:
- Provide advanced technical support for cloud-hosted applications (Azure environment)
- Troubleshoot issues related to:
- Database refreshes and upgrades
- Application errors in test and production environments
- Batch processing and performance degradation
- Collaborate with Hosting and Infrastructure teams to resolve escalations
- Analyze recurring issues and recommend long-term solutions
- Support customer environments including testing and production systems
- Document solutions and contribute to knowledge base articles
Required Skills & Experience:
- Strong experience with Microsoft Azure (IaaS/PaaS)
- Solid understanding of SQL Server and database management
- Experience supporting hosted/SaaS applications
- Ability to diagnose performance issues and system errors
- Familiarity with incident management tools (e.g., Zendesk or similar)
- Strong troubleshooting and analytical skills
Preferred Qualifications:
- Experience with enterprise asset management or fleet management systems
- Knowledge of application integrations and data pipelines
- Exposure to ITIL practices or structured support environments
Key Competencies:
- Strong communication skills (customer-facing)
- Ability to work independently in a remote environment
- Collaboration across global teams (US/UK coordination)
- Why Join Us:
- Opportunity to shape and support a growing UK presence
- Work on modern cloud-hosted platforms
- Be a key contributor in improving system reliability and customer experience
Worker Type:
RegularNumber of Openings Available:
1Originally posted on Himalayas