拉美区渠道经理
Channel Manager, LATAM
职位职责
拉丁美洲渠道经理支持Omilia在拉丁美洲的渠道发展，运作于一个针对拉美市场定制的区域市场进入模式，而不是复制北美TSD结构。该职位专注于优先市场的合作伙伴激活、渠道开发和现场支持，特别关注巴西和墨西哥。与拉美渠道总监紧密合作，该职位将建立并调动区域集成商、运营商自有分销合作伙伴以及SI主导的CCaaS部署合作伙伴网络，以扩大Omilia在该地区的影响力和收入。
职责范围
- 负责优先拉美市场中区域集成商、运营商自有分销合作伙伴及SI主导的CCaaS部署合作伙伴的端到端激活生命周期，从初步接触直至建立具有生产力且能产生收入的合作关系。
- 在巴西、墨西哥及其他优先市场推动可持续的由合作伙伴带来的渠道销售线索增长，确保渠道对区域预订量的贡献达到既定目标中的持续且可预测的比例。
- 通过为所有由合作伙伴带来的机会维护准确、及时且一致的CRM渠道线索归属，确保拉美渠道数据的完整性，从而实现可靠的预测和合作伙伴绩效报告。
- 在拉美合作伙伴社区中建立并维护Omilia的声誉和现场认知度，使Omilia在竞争性的CCaaS和对话式AI供应商中成为可信、积极参与且易于合作的供应商。
- 作为该地区独特渠道市场进入模式的操作核心，确保拉美渠道总监获得现场情报、合作伙伴关系和渠道销售线索的可见性，以做出合理的战略决策。
- 在拉美合作伙伴网络中发现并上报可能影响区域收入的差距、风险或表现不佳情况，并在适当情况下提出纠正措施。
关键职责
- 支持拉美渠道总监激活区域集成商、运营商自有分销合作伙伴及SI主导的CCaaS部署。
- 在优先市场中与区域技术顾问、电信集成商及专注于呼叫中心的SI建立并培养关系。
- 与拉美渠道总监及Omilia客户经理共同参与合作伙伴提交的活跃机会进行联合销售。
- 通过活动提升拉美合作伙伴社区对Omilia的认知度
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Role Purpose
The Channel Manager, LATAM supports Omilia's channel development across Latin America, operating within a distinct regional go-to-market model tailored to the LATAM market rather than replicating the North America TSD structure. The role focuses on partner activation, pipeline development, and field support across priority markets, with particular emphasis on Brazil and Mexico. Working closely with the Channel Director, LATAM, this role builds and mobilizes a network of regional integrators, carrier-owned distribution partners, and SI-led CCaaS deployment partners to grow Omilia's presence and revenue in the region.
Accountabilities
- Own the end-to-end activation lifecycle of regional integrators, carrier-owned distribution partners, and SI-led CCaaS deployment partners across priority LATAM markets, from initial engagement through to a productive, revenue-generating relationship.
- Drive sustainable partner-sourced pipeline growth in Brazil, Mexico, and other priority markets, ensuring the channel contributes a growing and predictable share of regional bookings against agreed targets.
- Guarantee the integrity of LATAM channel data by maintaining accurate, timely, and consistent CRM pipeline attribution for all partner-sourced opportunities, enabling reliable forecasting and partner performance reporting.
- Build and protect Omilia's reputation and field awareness within LATAM partner communities, positioning Omilia as a credible, engaged, and easy-to-work-with vendor relative to competing CCaaS and conversational AI providers.
- Act as the operational backbone of the region's distinct channel go-to-market model, ensuring the Channel Director, LATAM has the field intelligence, partner relationships, and pipeline visibility needed to make sound strategic decisions.
- Identify and escalate gaps, risks, or underperformance within the LATAM partner network before they impact regional revenue, proposing corrective action where appropriate.
Key Responsibilities
- Support the Channel Director, LATAM in activating regional integrators, carrier-owned distribution partners, and SI-led CCaaS deployments.
- Build and nurture relationships with regional technology advisors, telecom integrators, and contact center-focused SIs in priority markets.
- Co-sell on active partner-submitted opportunities alongside the Channel Director, LATAM and Omilia Account Executives.
- Drive field awareness of Omilia within LATAM partner communities through events, training sessions, and direct engagement.
- Maintain accurate CRM pipeline attribution for LATAM partner-sourced opportunities.
- Track partner performance and engagement, flagging risks or gaps to the Channel Director, LATAM.
- Represent Omilia at regional partner and industry events to build brand visibility and generate leads.
- Other duties as assigned.
Requirements
Knowledge, Skills & Experience
Required:
- 3-7 years of experience in channel development, partner sales, or business development in LATAM technology markets.
- Strong understanding of LATAM go-to-market dynamics, including regional telecom integrators, carrier distribution (Telefonica/Movistar, Claro), and SI-led deployment models.
- Fluency in Spanish and/or Portuguese, plus fluency in English.
- Strong relationship-building and co-selling skills with a partner-first mindset.
- Ability to operate with autonomy across multiple priority markets and manage a distributed partner network.
Nice to have:
- Background in CCaaS, contact center technology, or conversational AI.
- Existing relationships with regional CCaaS SIs or telecom integrators in Brazil or Mexico.
- Familiarity with nascent conversational AI adoption in LATAM enterprise markets.
- Experience working in a startup or high-growth SaaS environment.
Benefits
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Originally posted on Himalayas