客户运营专员 - 德语使用者
Customer Operations Specialist - German Speaker
你是否想加入一家正在改变医疗健康的公司？
Lyfegen帮助实现更快、更智能的医疗健康——提供定价、准入和返点管理的解决方案。我们的平台被全球的健康保险公司、政府、医院支付方和制药公司使用，以简化定价协议的复杂性，优化返点，并创造更大的价值。
作为药品准入和返点管理领域的全球市场领导者，Lyfegen正在扩大其影响力。随着我们持续增长，我们正在寻找充满热情的专业人士，帮助塑造医疗健康的未来。
我们正在寻找一名客户运营专员（德语使用者），该职位将在标准化并可靠执行我们的运营流程中发挥关键作用。在此职位上，你将负责独立执行并进一步开发我们的返点管理服务——从流程执行到质量保证。你将在我们的平台上进行技术调查，以解决故障并优化工作流程。
在Lyfegen，我们承担无人解决过的挑战。这就是为什么我们需要有主动思维的问题解决者——那些热爱将复杂性转化为机遇的人。
加入我们的团队，帮助我们让患者更快、更智能地获得药物。
你的主要职责：
· 独立管理运营返点管理流程，确保与客户、外部合作伙伴和内部团队的准确及时执行和清晰沟通。
· 通过结构化和专业的处理方式，确保高质量的服务。
- 与客户和其他外部利益相关者有效沟通——解答疑问并展示调查结果。
- 与产品和质量保障团队合作，解决复杂的客户服务请求。
- 支持新客户的平台上线。
- 维护客户特定的文档和用户手册。
你具备：
- 在客户运营、客户成功和/或支持领域3-4年的工作经验。
- 使用支持工具的经验（例如Zendesk和Jira）。
- 证明能够掌握深入的、特定领域的B2B SaaS平台。我们的产品位于药品返点合同、健康保险法规和财务对账的交汇点——逻辑复杂，领域专业。
- 药品报销流程的经验
查看英文原文
Do you want to be part of a company that is transforming healthcare?
Lyfegen helps enable access to faster and smarter healthcare – with solutions for pricing, access, and rebate management. Our platform is used worldwide by health insurers, governments, hospital payers, and pharmaceutical companies to simplify the complexity of pricing agreements, optimize rebates, and create better value.
As a global market leader in the field of pharmaceutical access and rebate management, Lyfegen is expanding its reach and impact. As we continue to scale, we are looking for passionate professionals who want to help shape the future of healthcare.
We are looking for a Customer Operations Specialist (German speaker) who will play a key role in standardizing and reliably executing our operational processes. In this role, you will be responsible for independently carrying out and further developing our rebate management services — from process execution to quality assurance. You will conduct technical investigations within our platform to resolve issues and optimize workflows.
At Lyfegen, we take on challenges that no one has solved before. That’s why we are looking for problem-solvers with a proactive mindset – people who love turning complexity into opportunity.
Join our team and help us make access to medicines faster and smarter for patients.
Your main tasks:
· Independently manage the operational rebate management process, ensuring accurate and timely execution with clear communication with customers, external partners, and internal teams.
· Ensure high service quality through structured and professional handling of first-level support requests.
- Communicate effectively with customers and other external stakeholders — answering inquiries and presenting investigation results.
- Collaborate with product and quality assurance teams to resolve complex technical support requests.
- Support the platform onboarding of new customers.
- Maintain customer-specific documentation and user manuals.
What you bring:
- 3–4 years of experience in the areas of Customer Operations, Customer Success and/or Support.
- Experience with support tools (e.g., Zendesk and Jira).
- Proven ability to master a deep, domain-specific B2B SaaS platform. Our product sits at the intersection of pharmaceutical rebate contracting, health insurance regulation, and financial reconciliation — the logic is intricate and the domain is niche.
- Experience with pharmaceutical reimbursement processes and pricing is a plus.
- Excellent organizational skills and project management competence.
- Very good communication skills in English and German (written and spoken).
- Hands-on experience with AI tools (e.g. ChatGPT, Claude, Notion AI) and a proactive mindset toward integrating them into daily work with good judgment.
What we offer:
- Become part of a company that is improving access to healthcare for patients.
- Direct impact on the growth and success of Lyfegen.
- Flexible working options.
- Be part of an international high‑performer team.
- Opportunities for professional development and career advancement.
Originally posted on Himalayas