采用策略师 - 欧洲
Adoption Strategist - Europe
关于 EVENLABS ElevenLabs 是一个改变我们与技术互动的方式的 AI 研究和产品公司。我们于2023年1月推出了第一个类似人类的人工智能语音模型。今天，我们服务着数百万用户和数千家企业 - 从快速增长的初创公司到德国电信和 Meta 等大型企业。我们的投资者是世界上一些最杰出的企业，包括安德烈森霍罗维茨，ICONIQ 成长和西奎亚。我们已经筹集了781亿美元的资金，最后的估值为22亿美元 - 每次11倍。我们从语音扩大到三个主要平台：- ElevenAgents 使企业能够提供无，智能的客户体验，具有必要的集成，测试，监控和可靠性来部署音频和聊天代理。- ElevenCreative 赋予创作者和营销人员在70多种语言中生成和编辑语音，音乐，图像和视频。- ElevanAPI 为开发者提供了我们领先的人工智能音频基础模型的访问权限。我们所做的一切都是我们的团队创造力和承诺的结果 - 构建者做出他们一生最好的工作。我们是研究人员，工程师和运营商。IOI 奖牌获得者和前创始人。如果你想努力工作并产生持久积极影响，我们希望听从你。我们的工作方式 - 高速度：快速实验，精简自主团队和最小的官僚主义。- 影响不是职位标题：我们没有职位标签。相反，它关于你所做的影响。任何任务都不在你的上下面或下面。- 人工智能首先：我们使用人工智能来实现更快的高质量的结果。我们从工程到增长到运营中完成这一工作。- 在整个公司范围内卓越：我们的一切工作应与我们的人工智能模型的质量匹配。- 全球团队：我们优先考虑你的才能而不是你的位置。- 发展途径：加入 ElevenLabs 意味着加入一个有动态的团队，拥有无数机会推动影响力 - 除了你直接的角色和责任之外。- 学习与发展：ElevenLabs 通过年度自由裁量奖金积极支持专业发展。- 社会旅行：我们还提供每年自由裁量补贴，以满足你选择的同事。- 年度公司外设：每年，我们将整个团队聚集在新的地点。
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ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, scaled programs, and product expertise so we expect the scope to evolve and want someone excited to build as it does. You'll design and run the programs - onboarding tracks, lifecycle campaigns, workshops, adoption playbooks - that drive corporate and mid-market customers to activate their core use case and expand into new ones. Everything you build has to scale across a high-volume book, not be custom to one account. You'll need deep product fluency - enough to be the most credible voice in the room on how to use the product well - without ever owning an account or its technical implementation directly. This is a builder role for someone extremely analytical, comfortable running live enablement at scale, and already advanced with AI tools to automate the systems behind it.
Since this is a new role, we expect the scope to evolve over time - being adaptable and excited to build is a core part of being successful here. Focus areas include, but aren't limited to:
- Drive strong adoption by building and delivering scalable enablement and activation programs that educate customers on best practices, and get them to time-to-value quickly on their core use case
- Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative - you're a product expert on our existing product and you're constantly the first to learn new products coming to market
- Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
- Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region
- Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases
- Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey (e.g., Solutions Engineering, GTM, Customer Experience, Product Marketing and Engineering)
- Partner with leadership on high-impact initiatives that support the local GTM team and global results
Requirements
- 8+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role- at an AI-native or highly technical company with a large, low-touch book
- Experience with voice AI, TTS, conversational AI, or developer-facing products
- A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more
- You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work
- Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices. You also identify data points that aren't yet tracked but would uncover new insights and change strategy
- Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward
- Experience managing a high-volume book of business at scale, mid-market or commercial segment
- Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable
Growth Potential
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:
- Growth Roles - Regional Adoption Lead
- Other teams: Account Management, Digital CX or Deployment Strategist
Location
This role is remote-first, so it can be executed from anywhere in Europe. If you prefer, you can work from our offices in London, Dublin or Paris.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.