Strategic Customer Success Manager
升级是第一个人才，国家和合同不认可的定位员工管理解决方案，为企业提供了全球任何地方都能采购，承包，管理和支付任何类型的定位人才的统一方式。今天，定位工作通过分散的系统和供应商进行，从而创造出效率低下，遵守风险和有限的可见性。我们来改变这一点。通过将技术和全球服务结合成一个无的解决方案，我们帮助企业更快地聘用，以信心运营，并获得所有外部人才的现场可见性 了解更多信息在 [go-lifted.com]http://go-liftered.com/) 和关注我们在 [LinkedIn]https://www.linkedin.com/company/go-lifered/posts/?feedView=all). * * * 我们正在寻找一个动态的战略客户成功经理，与最具战略性的财富100名客户合作，帮助他们实现他们的人才和劳动力目标使用升级平台。这一角色是具有经验证的战略思想家的理想选择：管理大型复杂企业关系，推动积极增长，并提供高管层面价值。#####你的责任：- 作为我们最大和最复杂的财富100客户的主要，可信赖的顾问，管理多方面的随机员工计划 （IC,AOR,EOR,人员增长，管理服务）- 在客户代表采取直接行动提供白手套，高触摸支持，包括发布工作机会，预选人才和发送报价，而不是仅培训招聘经理为自主服务 - 主动建立对客户组织各级的信任关系并保持持续参与，从招聘经营者和程序所有者到高级执行官 - 保留和缓解现有支出，包括准确的内部预测 - 积极向客户组织中的关键人物进行沟通，使用定制材料和个性特定的信息来保持利益相关者参与并加强对 Lifted 的兴趣，支持保留和扩张。- 与账户经理 （销售）合作建立和执行季度帐户增长目标，推动净新招聘管理员收购策略。- 积极确定和追求新的净扩展机会而不是依赖到来的请求，同时始终达到月收入和保留目标。
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Lifted is the first talent, country, and contract-agnostic contingent workforce management solution, giving enterprises a unified way to source, contract, manage, and pay any type of contingent talent, anywhere in the world. Today, contingent work runs through fragmented systems and providers, creating inefficiency, compliance risks, and limited visibility. We're here to change that. By combining technology and global services into one seamless solution, we help enterprises hire faster, operate with confidence, and gain live visibility across all external talent.
One solution. Global. Compliant. Seamless. Learn more at [go-lifted.com](http://go-lifted.com/) and follow us on [LinkedIn](https://www.linkedin.com/company/go-lifted/posts/?feedView=all).
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We're seeking a dynamic Strategic Customer Success Manager to partner with our most strategic Fortune 100 customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record managing large, complex enterprise relationships, driving proactive growth, and delivering executive-level value.
#### Your Responsibilities:
- Serve as the primary, trusted advisor to our largest and most complex Fortune 100 customers, managing multi-faceted contingent workforce programs (IC, AOR, EOR, Staff Augmentation, Managed Services)
- Deliver white-glove, high-touch support by taking direct action on the customer's behalf, including posting jobs, pre-screening talent, and sending offers, rather than solely training hiring managers to self-serve
- Proactively build trusted relationships and maintain continuous engagement across all levels of the customer organization, from hiring managers and program owners to senior executives
- Own retention and churn mitigation of existing spend, including accurate internal forecasting
- Proactively conduct outreach to key personas within the customer organization, using customized materials and persona-specific messaging to keep stakeholders engaged and reinforce interest in Lifted, supporting both retention and expansion
- Partner with the Account Manager (Sales) to build and execute quarterly account growth objectives, and drive net-new hiring manager acquisition strategies
- Proactively identify and pursue net-new expansion opportunities rather than relying on inbound requests, while consistently hitting monthly revenue and retention targets
- Perform user discovery to uncover customer success metrics and pain points; translate findings into a clear, ongoing value narrative that ties Lifted's impact to the customer's business initiatives
- Build and maintain Customer Success Plans that align the customer on an approach to maximizing value from the Lifted offering
- Lead effective business reviews tailored to every level of the customer's organization, from hiring managers to executives
- Proactively identify roadblocks or challenges and develop durable solutions that protect the customer experience and spend retention
- Actively participate in the full Product feedback loop, representing customer-driven feedback to R&D teams and communicating Lifted's roadmap and vision back to the customer
- Collaborate cross-functionally with Sales, Talent Services, Support, Marketing, Product, Engineering, and Solution Architects
- Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective, collaborative problem-solving and appropriate escalation
- Provide expert consultation and training on workforce talent sourcing/management, Lifted product configurations, the Lifted Talent network, and best practices
#### What it takes to catch our eye:
- 7+ years of experience in Customer Success Management with direct ownership of revenue retention targets for large, complex Fortune 100 enterprise accounts
- Experience managing complex, multi-service accounts (e.g., AOR, EOR, Staff Augmentation, Managed Services) rather than single-SKU relationships
- Experience with consumption-based business models; background in HR tech, Talent Acquisition, Staffing, or VMS/MSP industries a plus
- Proven track record of exceeding revenue retention and growth KPIs (targets, referrals, forecast accuracy) with strong commercial and business acumen
- Skilled at proactively generating net-new account growth, not just responding to inbound requests
- Strong consultative and discovery skills, with the ability to translate findings into compelling, executive-ready value communication
- Skilled at tailoring value messaging and materials to different personas within a customer organization, from day-to-day hiring managers to senior executives
- Excellent executive presence; experience leading business reviews and QBRs across all levels of a customer organization, including senior executives
- Comfort with data-driven storytelling and leveraging data to provide effective recommendations
- Highly organized, with strong project and time management skills across multiple concurrent, complex engagements
- Strong sense of ownership, bias for action, and resilience — you are scrappy, will roll up your sleeves, and can make things happen
- Some travel required to visit key customer stakeholders in person
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**Lift Your Career. Shape the Future of Work.**
_Our Mission: Unify contingent work. Elevate how it gets done._ This isn’t just a promise to clients, it’s how we work at Lifted. Every feature we build, every client interaction we have, and every team decision we make is a chance to reduce fragmentation and set a new standard for efficiency, quality, and impact. We’re not just building technology, we’re building the new standard for how enterprise companies engage talent.
**This is the right place for you if** you are motivated by ambitious goals, ready to do what it takes to win, boldly curious in asking questions and exploring better ways forward, and dedicated to following through on your commitments. You’ll thrive here if you raise the bar for yourself and others, collaborate across teams, and help others succeed so we can achieve our shared mission.
**This may not be the right place for you if** you’re uncomfortable with constructive feedback, prefer rigid structure, shy away from high expectations and accountability, or find it difficult to adapt in a fast-paced, startup-like environment.
We operate with the agility of a startup and the impact of a global enterprise. Our values — trust, innovation, curiosity, excellence, and ownership — guide how we work and fuel the culture we’re building together. And while our mission is big, growth here is both company-wide and personal, creating opportunities to learn fast, take ownership, and build a career that helps shape the future of work.
We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, and 12 weeks of paid parental leave.
Lifted is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.
Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.
_The estimated base compensation pay range for this role is displayed below._
Salary Range
$99,000—$139,750 USD
_This position is also eligible for sales incentive compensation, and when combined with the base compensation, the estimated On-Target Earnings (OTE) for this position amount._
OTE
$118,800—$167,700 USD
Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.