IT Systems Support Officer (WFH) | ZR_1326_JOB
这是一个远程职位.IT 系统支持官 （远程）关于 PeoplePartners ·伟大的技术需要伟大的人员在人伙伴，人们总是首先来。·我们是一家"工作的好地方®认证公司",连接着全球企业中有才华横溢的专业人士和令人兴奋的机会。在这里，你可以获得国际曝光，增长能力，并与澳洲团队一起工作，同时享受远程工作的灵活性。·你将加入一个充满活力的，最先于人为文化，在那里鼓励好奇心，支持发展，并且注意到出色的工作。角色概述 ·一些 IT 角色涉及关闭门票。这篇讲的是超越它们。·作为 IT 系统支持官员，你将部分作故障解决者，部分作系统管理员，部分做数字问题解决者。你将支持 Microsoft 365和商业系统中的用户，管理访问和技术资产，协助系统变化，并帮助维持强大的网络安全和数据隐私实践。·但当该问题得到解决时，你的工作不会结束。你将寻找模式，识别经常出现的问题，并找到技术让工作更简单和智能化的机会。·换句话说：解决今天的问题，然后帮助预防明天的问题。关键责任 · 在 Microsoft 365和企业系统中提供用户支持。·解决常见硬件和软件问题。·解决登录，用户访问，权限和连接问题的问题。·管理用户帐户，权限以及系统访问。·与外部 IT 提供商扩大并协调复杂的技术问题。·维护 IT 资产注册表，软件许可证和系统记录。· 文件 IT 请求，系统变化，决议和未完成的问题。·协助新的系统实现和软件更新。·测试系统更改，工作流程，数字形式和进程。·识别经常出现的技术问题和过程改善机会。·维系和用户指南的 IT 文档和更新。·支持网络安全，数据隐私和访问控制程序。·协助改善数字工作流程和业务过程。要求：•在 IT 支持，系统支持或相关角色方面至少有2年的相关经验。·与 Microsoft 365的实践经验。
查看英文原文
This is a remote position.
IT Systems Support Officer (Remote)About PeoplePartners
- Great technology needs great people behind it — and at PeoplePartners, people always come first.
- We’re aGreat Place to Work® certified companyconnecting talented professionals with exciting opportunities across global businesses. Here, you can gain international exposure, grow your capabilities, and work alongside Australian teams while enjoying the flexibility of remote work.
- You’ll join a vibrant, people-first culture where curiosity is encouraged, development is supported, and great work gets noticed.
Role Overview
· Some IT roles are about closing tickets.This one is about looking beyond them.
- As anIT Systems Support Officer, you’ll be part troubleshooter, part systems administrator, and part digital problem-solver. You’ll support users acrossMicrosoft 365 and business systems, manage access and technology assets, assist with system changes, and help maintain strong cybersecurity and data privacy practices.
- But your job doesn’t end when the issue is resolved. You’ll look for patterns, identify recurring problems, and find opportunities for technology to make work simpler and smarter.
- In other words:solve today’s issue, then help prevent tomorrow’s.
Key Responsibilities
· Provide user support acrossMicrosoft 365 and business systems.
- Troubleshoot common hardware and software issues.
- Resolve login, user access, permissions, and connectivity issues.
- Manage user accounts, permissions, and system access.
- Escalate and coordinate complex technical issues with external IT providers.
- Maintain IT asset registers, software licenses, and system records.
- Document IT requests, system changes, resolutions, and outstanding issues.
- Assist with new system implementations and software updates.
- Test system changes, workflows, digital forms, and processes.
- Identify recurring technical issues and process improvement opportunities.
- Maintain and update IT documentation and user guides.
- Support cybersecurity, data privacy, and access-control procedures.
- Assist with improvements to digital workflows and business processes.
Requirements
Required Qualifications (Must-Have):
· Minimum of 2 years of relevant experience in IT support, systems support, or a related role.
- Practical experience withMicrosoft 365.
- Experience withIT troubleshooting.
- Experience providinghardware and software support.
- Experience managinguser accounts, permissions, and access.
- Experience working withcloud-based platforms.
- Experience maintainingIT records and documentation.
- Knowledge ofbasic networking and connectivity.
- Understanding ofcybersecurity and data privacy fundamentals.
- Ability to troubleshoot issues and escalate appropriately when specialist support is required.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection for remote work.
Preferred Qualifications:
· Experience supportingconstruction, engineering, infrastructure, multi-site, or another project-based business.
- Experience coordinating technical issues with external IT providers.
- Experience testing new systems, software updates, workflows, or digital forms.
- Experience identifying opportunities for system or process improvement.
Why Join PeoplePartners?
At PeoplePartners, your next role should do more than fill your working week.It should move your career forward.As part of ourGreat Place to Work® certifiedcommunity, you’ll be surrounded by a people-first culture that values learning, connection, ownership, and professional growth. You’ll have the opportunity to:
- Build valuable international experience supporting an Australian business.
- Grow your IT and systems capabilities through practical, hands-on work.
- Gain exposure to business systems, cybersecurity practices, digital workflows, and process improvement.
- Develop through ongoing learning and career growth opportunities.
- Work in a culture that values initiative, curiosity, collaboration, and knowledge sharing.
- Stay connected through employee engagement activities and initiatives.
- Enjoy the flexibility and convenience of a remote work setup.
- Take ownership of your work while being part of a supportive wider team.
If you’re the person people trust when technology stops cooperating —and the person who asks how the process could work better in the first place — we want to hear from you. Bring your curiosity, build your capabilities, and make your next career move with PeoplePartners. Apply today.
Work Details
· Employment Type: Full Time
- Work Setup: Fully Remote
- Schedule: Monday to Friday
- Working Hours: Day Shift (AEST)
Benefits
- Permanent Work-from-home setup.
- Day Shift Schedule.
- Company-provided equipment.
- Secondary Wi-Fi Modem.
- 21 Leave Credits Annually - Leave benefits begin on Day 1.
- 100% conversion of UNUSED leave credits.
- HMO on Day 1.
- 13th Month Pay.
- Monthly Gift Voucher.
- Milestone Tokens (Birthday/Anniversary/Christmas).
- A Life Beyond the Screen #WorkLifeBalance.
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
Originally posted on Himalayas