Binance Accelerator Programme - Technical Support Engineer (TechOps)
标签：Web3工作 •加密货币 Web3工作 • 加密货币研究工作 •区块链开发人员工作 •区塊交易工作 •加元交换工作 •区分类进入级别的工作 •区块钱初级工作 •加 cryptocurrency 实习工作 • Web3安全工作 •区本 JavaScript 工作 • Web 3产品经理工作 •区特币合同工作 • Web 4管理员工作 •加拿大数据工作 • Web 5金融工作 •区别客户支持工作 • Web 6 Linux 工作 •加密货币移动工作 • Blockchain 全职时间工作 Binance 是全球领先的区块链生态系统背后最大的加密货幣交易量和注册用户。我们在100多个国家有超过2亿3千万人信任，因为我们的行业领先的安全性，用户基金透明度，交易引擎速度，流动性深入，以及无与伦比的数字资产产产品组合.Binance 提供的服务从贸易和金融到教育，研究，支付，机构服务，Web3功能等。我们利用数字资产和区块链的力量来建立一个包容性的金融生态系统，以促进货币自由并改善全球人民的财务访问。关于 Binance 加速器计划 (BAP) Binance 加快程序是一个简洁的6个月的项目，旨在在迅速扩张的 Web3领域中获得沉浸式体验。你将有机会体验 Binance 的生活，了解世界领先的区块链生态系统幕后发生的事情。你的工作将与网络和发展有关，这将扩大你的专业网络并建立可转移技能来推动你在职业生涯中前进。你将被聘请以初级固定的合同为基础。谁可以申请当前学生和新毕业生。关于这个工作我们正在寻找候选人加入我们的 TechOps 团队作为技术支持 BAP.这是一个相当广泛的角色，涉及调查和解决相关的技术问题，与我们的生态系统 （Binance.com,手机应用程序等）的运作有关的其他任务。它将包括密切合作与我们的客户支持，内部 Dev/Infra 团队以及其他方。责任：提供技术支持，并应对外部或内部客户或用户在高交易流量生产环境中紧急升级的处理。与所有利益相关者加强合作，沟通和互动，包括
查看英文原文
Tags: Web3 Jobs • Cryptocurrency Web3 Jobs • Cryptocurrency Research Jobs • Blockchain Developer Jobs • Blockchain Trading Jobs • Cryptocurrency Exchange Jobs • Blockchain Entry Level Jobs • Blockchain Junior Level Jobs • Cryptocurrency Internship Jobs • Web3 Security Jobs • Blockchain Javascript Jobs • Web3 Product Manager Jobs • Blockchain Contract Jobs • Web3 Manager Jobs • Cryptocurrency Data Jobs • Web3 Finance Jobs • Blockchain Customer Support Jobs • Web3 Linux Jobs • Cryptocurrency Mobile Jobs • Blockchain Full Time JobsBinance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.About Binance Accelerator Program (BAP)Binance Accelerator Program is a concise 6-months program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the world' s leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed term contract. Who may apply current students and recent graduates.About this jobWe are looking for candidate to join our TechOps team as BAP in Technical Support.This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties. Responsibilities:Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction trafficStrong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management teamAnalyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvementWork closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timelyVery flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organizationHigh responsibility in continuous improvement in service quality and efficiencyAbility to provide coaching, training, identification, optimization and documentation of the customer or business support processesRequirements:Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be consideredMust have strong capabilities to identify, analyze and resolve problems logically and systematicallyUnix/Linux with shell scripting, etcDatabases experience (Oracle, MySQL)Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/UnixUnderstanding of software development methodologies and coding standardsExperience with software application debugging and troubleshootingFamiliar with technical support process and escalation managementPassionate with technical support to solve complicated customer issuesAbility to present or speak fluently to engineers, product manager and customersBS/MS in Computer Science, Math or related scientific disciplinesBackground in Software Development is a plusComfortable performing shift-work (eg. 7am-4pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 monthsAbility to start this program in Jane/February 2025 for 6 monthsWhy Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.Apply here 👉 Binance Accelerator Programme - Technical Support Engineer (TechOps)