高级旅行顾问（Amadeus）- 临时合同（美国，虚拟，北美）
Senior Travel Consultant with Amadeus - Temporary contract (US, Virtual, NOAM)
与BCD共同塑造未来
高级旅行顾问，ERM（远程）
全职，美国
这是一份为期3个月的临时合同职位。
高级旅行顾问，ERM负责通过多种渠道（如电话、电子邮件等）准确高效地处理客户请求，并在全局多区域架构内执行其他分配的任务。您将是客户的首要联系人，为商业客户提供积极的旅行咨询，包括提供旅行详情和相关产品的销售建议。
该职位展示了对旅游行业所有领域的深入理解和应用能力。您将独立处理分配的请求，并主动提供帮助。
高级旅行顾问，ERM与团队合作提供日常支持。您将是团队成员的首要联系人，回答问题并指导政策和流程。当团队主管缺席时，您可能参与与运营相关的项目团队，并指导旅行顾问。
您将负责
· 熟练使用适当的BCD Travel工具和系统完成请求
预判并为可能出现的客户问题提供协助
及时响应客户，并对客户需求给予充分关注
寻找机会审查操作流程和与客户的商业关系，并提出改进建议
执行质量管理，如错误管理，并按要求协助项目
达成个人和团队目标
您将带来
· 在ERM、海运、海上或船员旅行环境中的实际经验
具备管理船员调动、轮换和中断处理的实际技能
注重细节，能够在压力下准确工作
适应快节奏、全天候服务环境
在全局多区域运营环境中有效协作的能力
对旅游行业、政策、流程和程序的扎实理解
熟练使用GDS Amadeus
良好的英语口头和书面沟通能力
同时处理多项优先任务的能力
出色的客户服务和问题解决能力
查看英文原文
Shape what's next with BCD
Senior Travel Consultant, ERM (Remote)
Full time, United States
This is a 3-month, temporary contract role.
The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.
The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.
What You'll Do
· Expertly use the appropriate the BCD Travel tools and systems to complete requests
Anticipate and provide assistance on potential challenges that may arise for the customer
Respond to the customer promptly and provide the customer with your undivided attention to the request
Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
Perform quality management such as error management and assist in projects as assigned
Meet individual and team goals
What You'll Bring
· Proven experience in ERM, marine, offshore, or crew travel environments
Hands‑on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail with the ability to perform accurately under pressure
Comfortable working in a fast‑paced, 24/7 service environment
Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on GDS Amadeus
Strong verbal and written communication skills in English
Proven ability to handle multiple priorities simultaneously
Demonstrated excellent professional customer service and problem resolution skills
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit .
Get to know us by exploring our career site and checking out our social media:
- Career site BCD
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What’s in it for you
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
At BCD Travel, we value you. Our culture and success are defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Travel Consultant with Amadeus - Temporary contract is between $47,000 and $60,000. The actual pay depends on your skills, qualifications, experience, and geographical location.
Ready to shape what’s next? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .
Originally posted on Himalayas