应用支持工程师 – 仿真工具
Application Support Engineer – Simulation Tools
我们寻找一名应用支持工程师，以确保一系列仿真工具的稳定和高效运行。您将负责提供高质量的应用服务，同时确保对最终用户的SLA承诺。
关键职责
- 对仿真工具（如Ansys、Aspen Engineering Suite、StarCCM、JMP、Minitab、Arena、@Risk等）进行端到端的管理和日常运维。
- 为用户提供高级功能支持，包括与应用、服务器和数据库交互相关的问题。
- 分析、测试并记录复杂软件在最终用户环境中的安装过程。
- 管理和跟进软件部署（库存管理、监控、CMDB更新）。
- 协调新软件版本的升级和大规模部署。
- 与服务台协作，支持并评估最终用户请求。
- 使用工单系统（如Helix）处理二级和三级事件。
- 管理关键事件和升级流程。
- 监控应用稳定性及许可证使用情况。
- 与软件供应商和内部团队合作，排查并解决故障。
- 参与与工业限制、安全、合规性和应用治理相关的项目。
3至7年应用支持或类似技术岗位经验。
有支持技术或科学应用的经验，最好是仿真工具。
了解Windows环境、软件部署和许可概念。
具备较强的分析和故障排除能力。
良好的沟通能力，具有用户导向的思维。
精通技术英语（书面和口语）。
Inetum是欧洲数字服务领域的领先企业，帮助组织应对持续的技术变革。公司通过涵盖咨询、应用服务、数字工程、云、网络安全、平台和基础设施服务的广泛产品组合，助力客户加速数字化转型。
查看英文原文
We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.
Key responsibilities
- End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
- Provide advanced functional support to users, including topics related to application, server and database interactions.
- Analyze, test and document the installation of complex software on end‑user environments.
- Manage and follow up software deployments (inventory, monitoring, CMDB updates).
- Coordinate upgrades and large‑scale rollouts of new software versions.
- Support and challenge end‑user requests in collaboration with the Service Desk.
- Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
- Manage critical incidents and escalations.
- Monitor application stability and license usage.
- Work with software vendors and internal teams to troubleshoot and resolve issues.
- Contribute to projects related to industrial constraints, security, compliance and application governance.
- 3 to 7 years of experience in Application Support or similar technical roles.
- Experience supporting technical or scientific applications, ideally simulation tools.
- Knowledge of Windows environments, software deployment and licensing concepts.
- Strong analytical and troubleshooting skills.
- Good communication skills and a user‑oriented mindset.
- Fluent technical English (written and spoken).
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Originally posted on Himalayas