客户服务代表
Customer Service Representative
职位概述：
在Central Research, Inc.（CRI），我们帮助人们以富有同理心、清晰和合规的方式处理他们的联邦学生 Perkins 学生贷款。我们目前正在寻找致力于工作、注重细节并能够在家中舒适地发挥真正影响的客户服务代表。
主要职责与任务：
这是一个完全远程的工作岗位，CRI 会提供完成工作所需的所有设备。在此职位中，您将通过电话支持学生贷款借款人，帮助他们理解账户、还款选项和申请流程，在高流量的客服中心环境中工作。
您将负责：
- 协助学生贷款借款人解答账户问题、还款选项和申请相关问题
- 在快节奏、高流量的客服中心处理来电和外拨电话
- 在每通电话中提供准确、专业且礼貌的支持
- 遵守联邦法规、公司政策和数据安全要求
- 达到既定的绩效指标和质量保证标准
您需要满足以下条件：
- 必须是美国公民
- 高中毕业或同等学历（GED）
- 在企业、非零售环境或客服中心有6个月以上的客户服务经验
- 在企业环境中具有6个月以上的计算机使用经验
- 熟练使用 Microsoft Office 工具（Word、Excel、Outlook、OneNote）
- 能够获得并保持联邦公共信任（5c）安全许可（将审查财务/信用记录和背景）：
- 不处于联邦学生贷款违约状态
- 展现出良好的财务责任感
- 过去7年内无重罪犯罪记录
- 过去7年内如有轻罪犯罪记录可能会影响资格
- 无总额超过7500美元的非医疗类催收记录
- 技术与可用性要求：
- 可靠的高速互联网连接（不支持WiFi，需有线以太网）
- 必须拥有安静、私密、无干扰的家庭工作空间，在安排的工作时间内没有照护责任或其他干扰
优先条件：
- 有客服中心工作经验
- 拥有副学士或学士学位
平等就业机会声明：
平等待遇雇主，包括退伍军人和残疾人。您的权利海报请见此处：
CRI目前无法考虑居住在加利福尼亚州、夏威夷州、纽约州、俄勒冈州、华盛顿州、伊利诺伊州和费城的申请人。感谢您的理解。
此职位描述并非旨在构成任何承诺或合同。
查看英文原文
Position Summary:
At Central Research, Inc. (CRI), we’re helping people navigate their federal student Perkins student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact all from the comfort of their own home.
Essential Duties & Responsibilities:
This is a fully remote position, and CRI provides all equipment needed to perform the job. In this role, you will support student loan borrowers by phone, helping them understand their accounts, repayment options, and application processes in a high-volume contact center environment.
What you'll Do
- Assist student loan borrowers with account questions, repayment options, and applications
- Handle inbound and outbound calls in a fast-paced, high-volume contact center
- Provide accurate, professional, and courteous support on every call
- Follow federal regulations, company policies, and data security requirements
- Meet established performance metrics and quality assurance standards
How Do You Qualify
- Must be a US Citizen
- High School diploma or GED
- 6+ months of customer service in a business, non-retail environment or call center experience
- 6+ months of computer experience in a business setting
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):
- Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions within the past 7 years
- Misdemeanor convictions within the past 7 years may impact eligibility
- No non-medical collections totaling $7,500 or more
- Technical & Availability Requirements
- Reliable high-speed internet connection (No WIFI, wired Ethernet required)
- Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
Preferred Requirement:
- Prior call center experience
- Associate or bachelor's degree
EEO Statement:
Equal Opportunity Employer, including veterans and individuals with disabilities Your Rights Poster can be found here:
CRI is currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding.
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
Originally posted on Himalayas