Senior Systems Engineer
南新罕布什尔大学是一个创新者团队。世界变革者。相信有目的的进步的人员。自1932年以来，我们的以人为中心的战略定义了我们并帮助我们发展了一个团队，现在在全球服务于超过180,000名学习者的生活。我们的使命是通过带来不同行业经验，背景和技能的人才实现的生活。今天，我们准备扩大我们的范围。我们需要你。**从近处或远处产生影响** 在 SNHU,你将有选择在以下状态下远程工作：阿拉巴马州，亚利桑那州，阿肯色州，德拉华州，佛罗里达州，格鲁吉亚州，夏威夷州，爱达荷州，印第安纳州，爱荷华州，堪萨斯州，肯塔基州，路易斯安那州，缅因州，马赛诸塞州，密歇根州，密西比州，密苏里州，内布拉斯基州，新罕布什尔郡，新墨西哥州，北大道科特州，俄俄州，南卡罗来纳州，北达科特州 (North Dakota),奥哈莱诺州，南大道科泰州，田纳西州，维尔蒙特州，弗吉尼亚州，西部弗吉尼亚省，威斯康星州和怀俄明州。我们要求我们的远程员工能够访问可靠的互联网连接以及一个专用，适当装备的工作空间，不受干扰。员工必须居住在上述批准的国家之一并从那里工作。**机会** 高级系统工程师将与应用团队，业务利益相关者，供应商和其他 IT 团队密切合作解决复杂的问题，实施解决方案，改善系统流程并确保在大学的技术生态系统中可靠数据交换。你将专注于南新罕布什尔大学学生信息系统 （埃卢森旗）,与我们的 CRM,学习管理系统和其他平台合作以确保学生和商业伙伴获得最佳体验。职位需要强大的技术解决问题的技能，了解复杂的相互连接系统的能力和能够平衡即时生产需求与长期技术改进的判断力。你将向 SIS 平台和开发高级主任报告。#LI-Remote **你会做什么：** - 为学生信息系统 (SIS) 和相关企业应用提供先进的生产支持，包括解决复杂的应用程序，数据库，集成和数据问题。- 作为 SIS 以及更广泛的支持大学运营的应用和服务生态系统的技术专家。- 维护和解决 SIS 和其他机构之间的集成问题
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Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
**Make an impact — from near or far**
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
**The opportunity**
The Senior Systems Engineer will work closely with application teams, business stakeholders, vendors, and other IT teams to troubleshoot complex problems, implement solutions, improve system processes, and ensure reliable data exchange across the University's technology ecosystem. You will focus on Southern New Hampshire University's Student Information System (Ellucian Banner), working in collaboration with our CRM, Learning Management System, and other platforms to ensure the best experience for our students and business partners. The position requires strong technical problem-solving skills, the ability to understand complex interconnected systems, and the judgment to balance immediate production needs with longer-term technical improvements. You will report to the Senior Director of SIS Platform and Development. #LI-Remote
**What you'll do:**
- Provide advanced production support for the Student Information System (SIS) and related enterprise applications, including troubleshooting complex application, database, integration, and data issues.
- Serve as a technical subject matter expert for the SIS and the broader ecosystem of applications and services that support University operations.
- Maintain, and troubleshoot integrations between the SIS and other institutional systems using APIs, web services, middleware, database interfaces, and other integration technologies.
- Analyze complex technical issues across multiple systems and identify root causes.
- Work closely with application developers, database administrators, infrastructure teams, functional teams, and business stakeholders to resolve issues and deliver technical solutions.
- Monitor system performance, reliability, and data flows and proactively identify opportunities for improvement.
- Develop and maintain technical documentation, system diagrams, support procedures, and operational standards.
- Participate in system upgrades, enhancements, implementations, and other technology initiatives, including requirements analysis, technical design, testing, deployment, and post-production support.
- Collaborate with software vendors and external partners to troubleshoot issues, evaluate solutions, and coordinate technical activities.
- Participate in incident response, problem management, and change management activities for critical systems.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Provide technical guidance and mentorship to other members of the IT organization.
- Contribute to architectural discussions and help establish sustainable, scalable, and supportable solutions across the University's technology ecosystem.
- Maintain awareness of higher education technology trends, vendor roadmaps, and emerging technologies relevant to the University's systems and integrations.
**What we're looking for:**
- 4+ years of experience supporting enterprise applications, systems, integrations, or related technology environments.
- Bachelor's degree in computer science, information technology, or related field. Equivalent experience in lieu of degree acceptable
- Demonstrated experience troubleshooting complex production systems and resolving issues across multiple technology layers.
- Strong experience with relational databases and SQL.
- Experience working with APIs, web services, data integrations, and enterprise application interfaces.
- Strong analytical and problem-solving skills with the ability to understand complex systems and trace issues across applications, databases, integrations, and infrastructure.
- Strong written and verbal communication skills, including the ability to communicate technical concepts to both technical and non-technical audiences
- Demonstrated ability to work independently, prioritize competing demands, and take ownership of complex technical problems.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the [Accommodation Request form](https://snhu.qualtrics.com/jfe/form/SV_9zsoS3ASsJTet38) or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.
**Compensation**
The annual pay range for this position is $96,954.00 - $155,153.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $107,132.00 - $144,945.00.
**Exceptional benefits (because you’re exceptional)**
You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources