企业客户成功经理
Enterprise Customer Success Manager
## **关于我们**
在Benepass，我们让福利变得简单。我们认为员工是任何公司最重要的资产。传统的统一福利套餐已无法满足当今混合办公和远程优先的环境需求。通过Benepass，公司可以为其员工的特定需求定制福利。
通过我们易于使用且高度可定制的金融科技平台，人事团队可以实施、管理并跟踪符合员工需求的福利。雇主可以通过设置贡献金额和符合条件的消费类别来设计自己的福利和津贴计划。每位员工对健康有不同的定义，需要不同的东西来成为最高效、最充实的自己。
## **我们的使命**
帮助公司重新思考如何照顾员工。
## **我们的投资方**
我们得到了包括Centana Growth Partners、Portage Ventures、Threshold Ventures、Gradient Ventures、Workday Ventures和Clocktower Technology Ventures在内的领先投资方的支持。截至目前，公司已筹集约7500万美元的股权资本。
## **文章**
- [创始人故事 - Jaclyn Chen](https://bit.ly/3FpQ0ti)
- [Benepass完成4000万美元B轮融资](https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs)
## **候选人资源**
- [Benepass | 候选人资源页面](https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing)
- [Benepass入选《Inc.》杂志2023年最佳工作场所](https://bit.ly/3EAXv0Q)
## **团队与职位**
作为企业客户成功经理，您将负责15–20个高价值企业客户的关系，直接向我们的客户运营总监Aileen Palmer汇报。您将负责推动客户成果、留存、扩展以及战略业务组合中的高管对齐。
此职位需要与高管赞助人和日常管理员建立信任关系，制定与业务成果相关的成功计划，并确保客户从我们的平台上获得最大价值。您将主导战略评审，协调跨职能资源，并与产品、销售、工程、支持和战略联盟团队合作，识别采用、留存和扩展的机会。
目前，我们的客户成功团队由以下成员组成：
- 1名高级客户成功经理
- 1名高级
查看英文原文
## **About Us**
At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.
Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.
## **Our Mission**
Helping companies reimagine how companies take care of their people.
## **Our Investors**
We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.
## **Articles**
- [Founder Story - Jaclyn Chen](https://bit.ly/3FpQ0ti)
- [Benepass Raises $40M Series B](https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs)
## **Candidate Resources**
- [Benepass | Candidate Resource Page](https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing)
- [Benepass Listed on Inc. Magazine's Best Workplaces of 2023](https://bit.ly/3EAXv0Q)
## **TEAM & ROLE**
As an Enterprise Customer Success Manager, you will own relationships with 15–20 high-value enterprise accounts, reporting directly to our Head of Customer Operations, Aileen Palmer. You will be responsible for driving customer outcomes, retention, expansion, and executive alignment across a strategic book of business.
This role involves building trusted relationships with executive sponsors and day-to-day administrators, developing success plans tied to business outcomes, and ensuring customers derive maximum value from our platform. You will lead strategic reviews, coordinate cross-functional resources, and identify opportunities for adoption, retention, and expansion in partnership with product, sales, engineering, support, and strategic alliances teams.
Currently, our Customer Success team is composed of:
- 1 Senior Manager, Customer Success
- 1 Senior Customer Success Enablement Manager
- 10 Customer Success Managers
It’s an exciting time to join our Customer Success team as we are expanding across all departments. This is a fantastic opportunity to shape and influence enterprise customer success processes while working with an innovative team. If you thrive in a fast-paced environment and have experience managing complex enterprise accounts, we’d love to hear from you!
## **WHAT YOU'LL DO AT BENEPASS**
- Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle, from onboarding to renewal and expansion
- Build multi-threaded relationships across customer organizations, including executive sponsors, People/HR, Finance, and administrators, and drive adoption through strategic enablement and best-practice guidance
- Develop and execute account plans, success plans, and renewal and expansion strategies in close partnership with Sales
- Monitor customer health, renewal risk, and value realization; proactively lead mitigation plans for at-risk accounts
- Serve as the voice of the enterprise customer by synthesizing feedback, business needs, and market insights for Product and Engineering
- Create and iterate on repeatable enterprise Customer Success playbooks, executive business review content, and internal processes that scale
## **ABOUT YOU**
- You are a strategic, consultative partner who builds credibility with executive stakeholders and customer champions
- You're highly organized and able to manage 15–20 complex accounts simultaneously while delivering proactive, personalized service
- You're a clear communicator who can translate product capabilities, data, and customer goals into measurable business outcomes
- You're commercially minded, adaptable, and comfortable navigating ambiguity in a fast-paced startup environment
## **REQUIREMENTS**
- 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred.
- Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
- Proven success in quota driven roles, with a focus on retention and expansion
- Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
- Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
- Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders
- Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering.
## **BONUS SKILLS**
- Experience with enterprise account planning, executive business reviews, and value-based selling
## **COMPENSATION**
Base Salary: $125,000 to $145,000 + variable + equity
#### _Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience._
## **What We Offer**
- 95% coverage of medical, dental, and vision
- Fantastic benefits (of course 😃), including:
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- We offer several team onsites a year
- Flexible PTO
At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.