高级虚拟关系经理 - NeoBiz（Mashreq 数字银行巴基斯坦）
Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)
职位职责：
高级虚拟客户经理（SVRM）团队主管将管理一组客户经理，作为银行与中小企业客户之间的关键数字桥梁。该职位涉及推动积极的客户互动，监督无缝的开户及后续支持，并确保定制化的金融解决方案。团队主管需对其自身及团队的业绩、客户满意度和收入增长负责，同时确保合规性并促进以客户为中心、技术驱动的数字银行体验。
主要职责：
SVRMs 在通过定期客户互动推动以客户为中心的增长和忠诚度方面起着关键作用，以下是VRM的重点关注领域
- 领导管理与流失处理（新客户获取）
- 管理NSTP场景
- 协助客户开户
- 客户服务与投诉处理
- 交叉销售（开户后3个月内）
- 组合管理
知识、技能与资格：
• 强大的销售知识及市场趋势/投资/金融市场知识。
• 强大的人际交往能力和文化敏感性
• 关系管理与网络建设技能。外向/亲和的性格
• 至少5-7年类似岗位经验。
• 自我激励，积极的态度。
• 分析和数字技能。
• 问题解决能力。
• 能在压力下工作并灵活应对。
• 动态、以结果为导向的工作方式。
最初发布于喜马拉雅山
查看英文原文
Job Purpose:
The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
Key Responsibilities:
SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s
- Lead Management & Drop-off Handling (New Acquisition)
- Managing NSTP Scenarios
- Assisted client onboarding
- Client Servicing & Complaints Handling
- Cross-Sell (within 3 Months on Books)
- Portfolio Management
Knowledge, Skills & Qualification:
• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result-oriented approach to work.
Originally posted on Himalayas