Session Coordinator (Freelance) - EMEA/North America
关于解码的我们是解码的，转型技术教育的先驱。我们民主化了尖端技能。我们帮助传统企业变成科技公司。我们为我们的学习者提供了接受工作未来的能力和信心。我们的产品和方法论通过与世界上一些最大和最具技术进步性的组织合作形成了形状。我们利用智能，道德和创造性应用技术来奠定一个更有生产力和前途的世界 具有无限可能性的基础。作为 DECODE 的会议协调员，你负责为我们的思维系统学习计划提供一个流的虚拟研讨会体验。跨国企业的学员在全球范围内通过我们主题专家，协同便利者教授的虚拟工作坊中提升他们的数据和数字素养。在这个角色上，你将确保每个学习者与虚拟研发室设置中的互动都具有卓越质量。你将与我们的合作方便员和产品运营管理人员团队一起开展顺利的研讨会。WHAT YOU'LL BE DOING 研讨会准备 · 在研讨会之前熟悉客户简报文件 ·在会议开始前30分钟在 Zoom 或 Microsoft Teams 上打开虚拟研讨会 ·领导研讨会设置会议，及时解决或升级可能影响研讨会顺利设置的技术或实践问题 ·通过浏览预研讨会检查列表来为方便员工做好准备 ·立即于研讨会交付前以及期间成为内部工作人员联系点 · 管理虚拟等候室，在需要时与参加者沟通 · 欢迎学习人员到研讨会并负责将学习者的通信参与到虚拟聊天中 ·根据产品运营团队的指示记录学生出席率 · 在会议期间可能出现技术问题支持参赛者 · 设置，介绍和管理突破室 · 根据要求为参加者提供链接和信息在虚拟工作坊聊天 · 支持教师进行研讨会时间和整体步伐支持 · 凸显聊天中的问题
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ABOUT DECODED
We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.
Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical, and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.
OVERVIEW
We’re looking for a Freelance Session Coordinator to join our Product Operations Team as a remote Flexible worker. 🚀
As a Session Coordinator at Decoded, you’re responsible for hosting and delivering a smooth virtual workshop experience for our Mindset learning programmes. Learners within multinational corporations across varying sectors advance their data and digital literacy in our virtual workshops delivered globally, taught by our subject matter experts, Associate Facilitators.
In this role you will ensure that every interaction learners have with Decoded in the virtual workshop setting is of exceptional quality. You will work alongside our team of Associate Facilitators and Product Operation Managers to deliver smooth-running workshops.
WHAT YOU'LL BE DOING
Workshop preparation
- Becoming familiar with the client briefing document ahead of the workshop
- Open the virtual workshop on Zoom or Microsoft Teams 30 minutes before the session is due to begin
- Lead the workshop set-up meeting, resolve or escalate technical or practical issues that might affect the smooth set-up of the workshop in a timely manner
- Prepare the Facilitators by running through the pre-workshop checklist
- Be the point of contact for internal staff immediately before and during the workshop
Workshop delivery
- Manage the virtual waiting room, communicating with the attendees where needed
- Welcome learners to the workshop & be responsible for engaging learner correspondence in the virtual chat
- Record learner attendance as instructed by the Product Operations Team
- Support attendees with technical issues they may have during the session
- Set-up, introduce and manage breakout rooms
- Provide links and information in the virtual workshop chat for attendees as required
- Support teachers with workshop timings and overall pacing support
- Highlight questions in the chat to teachers as required
Workshop wrap-up
- Wrap up the session by gathering learner feedback via the online survey
- Lead the post workshop debrief & complete internal feedback on the facilitation team
- Escalate any issues and share feedback workshop with Product Operations Managers
WHO ARE YOU?
- Looking for a professional role that can be carried out remotely with flexible hours
- Experience working with virtual meeting platforms, specifically Zoom and Microsoft Teams (further documentation is provided)
- Confident in leading set-up meetings ahead of workshops with fellow associates
- Highly organised and have excellent time-keeping
- A confident and professional communicator who can put people at ease
- A confident problem-solver who can navigate problems calmly
It would be an additional bonus if you have an interest in education and technology. Our current Session Coordinators to date have a variety of other interests and professional commitments including acting and higher education study.
THE TEAM
You will be reporting into the Product Operations Team: our Facilitation Manager will manage your working hours, assign work & schedule; our Product Operations Manager will support you with day to day session delivery queries, quarterly meetings & relevant performance feedback.
Requirements
DAY TO DAY
Our workshops are delivered primarily in the UK, Central Europe, and HKT time zones. We welcome candidates from any location that is suitable for these timezones’ working hours.
You will be based remotely. Based on your monthly schedule & availability, you will be offered work assignments by the Facilitation Manager, between the hours of 08:00 - 21:00 within your timezone, to accept at your discretion.
Interview process
- Initial Chat: you’ll speak to one of our Operations team and be asked a series of questions about your experience, while learning about the role and Decoded & your availability.
- Final stage Interview: you’ll speak to another team member and be asked a series of questions around problem solving.
Decoded is committed to safeguarding and promoting the welfare of young people, and vulnerable adults and expects all staff to share this commitment. All roles involving interaction with learners, or access to sensitive learner data, are subject to mandatory background clearances. Successful candidates will be required to undergo a DBS check; where the role meets the criteria for regulated activity, an Enhanced DBS check (including a barred list check) will be required prior to commencement of employment.
Originally posted on Himalayas