企业客户经理 - 企业服务

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

##### Enterprise Account Executive – Professional & Business Services

##### Why We Have This Role

Our Enterprise Account Executive team is a group of highly driven individuals dedicated to closing experience gaps across the world’s leading organizations. In the Professional and Business Services sector—encompassing consulting, legal, financial advisory, IT services, facilities, and staffing—client retention, consultant/staff engagement, brand reputation, and B2B relationship health are paramount. Our SaaS platform empowers global service firms and B2B providers to capture real-time client feedback, optimize service delivery, and drive action with pre-built Experience Management (XM) programs.

##### How You’ll Find Success

- **Takes Initiative:** Understands the expected outcome, grasps the relationship-driven B2B landscape, and works entrepreneurially to execute.

- **Domain & Industry Acumen:** Deep understanding of key business drivers, metrics, and buyer personas in Business Services (e.g., Client Lifetime Value, Net Promoter Score/CSAT, billable staff retention, account health scoring, client churn prevention, and RFP win rates).

- **Proven Deal Closer:** Strong track record of consistently exceeding quota and acquiring high-value enterprise accounts.

- **Complex Solution Selling:** Ability to sell a multi-solution, enterprise-grade SaaS platform (Qualtrics Experience Management) into large, matrixed service organizations and partnership structures.

- **Strategic Negotiation:** Skilled in navigating complex procurement processes, multi-stakeholder consensus building, and enterprise contract negotiations.

##### How You'll Grow

- Structured, 100% performance-based promotion pathway.

- Dedicated Career Action Planning alongside your leadership team.

- Internal mobility opportunities (Qmobility) across global teams and territories.

##### Things You’ll Do

- Quarterback strategic enterprise deals with global consulting firms, legal practices, B2B technology service providers, staffing agencies, and corporate facility management firms in your territory.

- Consistently hit and exceed quarterly and annual revenue quotas.

- Cultivate C-level and Partner-level relationships across Practice Leaders, Managing Directors, Client Experience (CX), Chief Commercial Officers, and HR/Talent leadership.

- Develop and maintain deep domain knowledge of Qualtrics’ XM offerings and how they solve B2B service challenges (e.g., real-time project/post-engagement feedback, B2B account retention, employee turnover reduction, and partner sentiment tracking).

- Maintain a real-time understanding of the competitive landscape to build win-based proposals and strategic pricing models.

- Partner cross-functionally with internal teams (Professional Services, Solutions Engineering, SME Leads, and Customer Success) to orchestrate collaborative, high-impact enterprise sales cycles.

##### What We’re Looking For On Your Resume

- A validated top performer with a proven track record of breakthrough sales results.

- **5–10+ years** of direct enterprise SaaS sales experience, preferably targeting Professional Services, B2B Services, or complex corporate accounts.

- Bachelor’s degree or higher required.

- Demonstrated mastery of the **MEDDPICC / MEDDIC** sales process.

- Strong proficiency in **Salesforce.com** and sales forecasting hygiene.

- Experience developing complex business cases and ROI models focused on client retention, account expansion, and consultant engagement.

- Proven track record of navigating long, multi-threaded contract negotiations with strategic B2B accounts.

- Ability to travel up to 50% as needed for key client meetings and industry conferences.

##### What You Should Know About This Team

Our Professional & Business Services team is dedicated to meeting surging demand from enterprise service providers who need to modernize how they measure and improve client and employee experiences. We are a goal-oriented, consultative, and high-energy team that collaborates closely to help service firms differentiate themselves in competitive markets. Our overarching objective is to drive exponential revenue growth by empowering firms to turn satisfied clients into lifelong partners.

##### Our Team’s Favorite Perks and Benefits

- **Competitive Compensation:** Competitive Base Salary + Uncapped Commissions and Performance Accelerators.

- **Merit-Based Growth:** 100% performance-based promotions—driven by results, not politics or tenure.

- **Culture:** A vibrant, inclusive work environment—wear jeans and bring your dog to the office anytime.

- **Team & Swag:** Quarterly team outings, winter and summer parties, and exclusive team swag.

- **Health & Wellness:** Comprehensive private health insurance, wellness stipend, and rich mental/physical health benefits.

- **Qualtrics Experience Bonus:** An annual cash bonus designed specifically for you to fund a personal dream experience—whether that’s a dream vacation, attending a major event, or personal passion projects.

**The Qualtrics Hybrid Work Model**: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote

_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._

_​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:_ [_Family & Medical Leave Act_](https://www.dol.gov/agencies/whd/posters/fmla) _,_ [_Equal Opportunity Employment_](https://www.eeoc.gov/poster) _,_ [_Employee Polygraph Protection Act_](https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

_Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._

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_For full-time positions_, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit [Qualtrics US Benefits](https://www.qualtrics.com/careers/us/en/us-benefits).

Remote Base Annual Pay Transparency Range

$109,500—$144,000 USD