Sr. Systems Developer
作为人才咨询领域增长最快的组织之一，True 将高管人才放在行业领导者处，评估企业领袖，创建多元化和包容性网络，并利用创新技术推进执行人才优先事项。我们的客户包括由顶尖风险投资公司和私募股权公司以及已建立的公共和私营机构支持的创新增长品牌。我们在北美，EMEA,亚太地区拥有办事处，工业和功能专家团队利用其深层网络连接与领先人才的公司来转型企业和产业。根据最近发布的亨特斯坎隆年度排名，True 被评为"2022年最佳工作场所",并是北美第六大公司。True 建立在相信做好事是做好事的途径之上。我们的增长和成功是我们对待人们正确，听取新想法和保持文化作为业务核心的价值观的副产品。关于角色 · 这一职位直接向 IT 高级主任报告，并且是一个中级职位 · 这个个人将在快速发展环境中发挥关键作用，帮助内部和外部利益相关者解决问题 · 这一职位将协助小组成员提供辅导和培训，以解决升级，流程改进和程序。· 这个人将处理复杂的技术问题，简化过程并为客户提供优异服务。你将做什么？·诊断和解决问题的先进技术解决方案，指导和帮助解决复杂的技術问题。·与其他部门和利益相关者合作开发产品，故障排除，新实施和质量保证。· 支持产品开发项目，并升级管理的所有关键问题 ·监测和分析 IT 门票，解决时间和内部反以确保质量保证 ·及时响应排队门票，并在必要时升级 ·培训和指导更多年轻团队成员 ·确定工作流程改善的主要领域并提出解决方案 ·推基于数据的新解决方案，创建新的支持程序来简化团队 ·文件
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about true
True is a global platform of companies that optimizes value creation. As one of the fastest-growing organizations in the talent advisory space, True places executive talent, assesses business leaders, creates diverse and inclusive networks, and uses innovative technology to advance executive talent priorities. Our clients include innovative growth brands backed by leading venture capital and private equity firms as well as established public and private organizations.
With offices in North America, EMEA, & APAC, our team of industry and functional experts leverage their deep networks to connect companies with leading talent to transform businesses and industries. True was recognized as a 2022 best workplace by Inc. Magazine for the 3rd year and is North America’s sixth largest firm in the industry according to the recently published Hunt Scanlon annual ranking.
True was founded on the belief that doing good is the pathway to doing well. Our growth and success are a by-product of our values—treating people right, listening to new ideas and keeping culture at the heart of our business.
about the role
- This role reports directly to the Sr. Director of IT and is a Mid Level role
- This individual will play a key role in providing support and troubleshooting to internal and external stakeholders in a fast-paced environment
- This role will assist in mentoring and training junior team members on escalations, process improvement, and procedures
- This individual will handle complex technical issues, streamlining processes and delivering exceptional customer service
what you’ll do
- Diagnose and troubleshoot issues to provide advanced technical solutions, guidance and assistance to resolve complex technical issues
- Collaborate with other departments and stakeholders for product development, troubleshooting, new implementations and quality assurance
- Communicate effectively with internal and external stakeholders to find the best resolutions
- Support projects within product development and escalate all critical issues to management
- Monitor and analyze IT tickets, resolution times, and internal feedback to ensure quality assurance
- Respond to tickets in the queue in a timely manner and escalate if needed
- Train and mentor more junior members of the team
- Identify key areas of improvement in workflows and propose solutions
- Recommend new solutions based on data, and create new support procedures to streamline the team
- Document and share solutions, FAQs, and best practices to internal stakeholders and team members
- Identify gaps in IT procedures and systems by analyzing data, metrics, and current procedures across the firm
who you are
- Bachelor's degree or equivalent experience in IT, Business, or a related field
- 3-5 years of experience in a support, technical, or customer service role
- Proficient in troubleshooting, ticketing systems, system vendors
- Strong sense of customer service
- Project Management
- Self-starter and growth-based mindset toward self-improvement
- Experience in giving and receiving constructive feedback
- Strong attention to detail and analytical skills
- Ability to be flexible and easily adaptable to changing conditions
- Strong written and oral communication
- Ability to work well in high pressure situations to meet deadlines
- High energy, high ownership, and a strong balance between team working and ability to work independently to drive results
Preferred Qualifications
- Experience mentoring or leading teams remotely
- Certifications such as CompTIA A+, Cisco Certified Network Associate (CCNA), Apple Certified Support Professional (ACSP) a plus
- Experience supporting software products, SaaS platforms, or technical environments
- Strong experience working with Salesforce, Conga, and/or Domo
- Strong experience working with Apple products and Google Applications
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Originally posted on Himalayas