AWS Connect Solution Architect
这是一个远程职位。亚马逊连接解决方案架构师 （远程，哥伦比亚）关于角色 我们正在寻找一个亚马逊联网解决方案架構师加入云计算联系中心和人工智能驱动的全球技术公司。在这个角色中，你将领导设计，交付和优化端到端 AWS 联系中心解决方案，集成亚马逊链接，兰布达，莱克斯和销售力量服务云语音。这项职位是具有强大的技术专业知识，交付经验和先进的英语沟通技能的专业人士理想的，他们可以与全球团队和客户进行对话。关键责任 · 确保客户在为企业客户设计，构建和推出 Amazon Connect 解决方案方面取得成功。· 对技术评估和 ROI 分析进行确定迁移到 AWS CCaaS (Amazon Connect) 的机会。· 促进商业流程和需求审查，将其转化成可扩展的云架构。· 与客户和内部团队进行建筑讨论以确保在云中实现成功部署。· 将要求转化为利用 Amazon Connect,Lambda, Lex,CloudFormation 和其他 AWS 服务的端到端联系中心设计。· 监督并指导技术团队提供及时，预算和高质量的解决方案。· 作为业务利益相关者和技术团队之间的桥梁，确保清晰的沟通和协调。· 在所有客户参与中推动亚马逊连接交付和架构最佳实践。· 为客户成功管理项目通信，培训和启动。要求需要技能和经验 · 3年以上设计和提供亚马逊联网解决方案的经验。· 5 多年的云架构和面向客户的联系中心项目的经验。• AWS 服务 (Lambda, LexDB, CloudFormation, Dynamo, API Gateway, S3) 的强背景。· CRM 集成经验，最好是销售力服务云语音。· 实用脚本/编码 （Python, Java, C#, .NET 或 Node.js）. ·强大的 API 集成，故障解决和调试技能。·熟悉 WebRTC 和 SIP 等通信协议和 API. ·了解 CI/CD 工具 (Jenkins,GitLabCI/CD,CodeDeploy) 和敏捷/螺旋式方法。·理解联系中心架构，WFM,拨号器和竞选管理。·接触 Genesys,Avaya,Cisco,Twilio.
查看英文原文
This is a remote position.
Amazon Connect Solution Architect (Remote, Colombia)
About the RoleWe are seeking an Amazon Connect Solution Architect to join a global technology company specialized in cloud-based contact center and AI-driven solutions. In this role, you will lead the design, delivery, and optimization of end-to-end AWS contact center solutions, integrating Amazon Connect, Lambda, Lex, and Salesforce Service Cloud Voice. This position is ideal for professionals with strong technical expertise, delivery experience, and advanced English communication skills who can lead conversations with global teams and clients.
Key Responsibilities
· Ensure customer success in designing, building, and launching Amazon Connect solutions for enterprise clients.
- Conduct technology assessments and ROI analyses to identify opportunities for migration to AWS CCaaS (Amazon Connect).
- Facilitate business process and requirements reviews, translating them into scalable cloud architectures.
- Lead architectural discussions with customers and internal teams to ensure successful deployment in the cloud.
- Translate requirements into end-to-end contact center designs leveraging Amazon Connect, Lambda, Lex, CloudFormation, and other AWS services.
- Oversee and mentor technical teams to deliver solutions on time, on budget, and with high quality.
- Act as a bridge between business stakeholders and technical teams, ensuring clear communication and alignment.
- Drive best practices in Amazon Connect delivery and architecture across all customer engagements.
- Manage project communications, training, and enablement for customer success.
Requirements
Required Skills and Experience
· 3+ years of experience designing and delivering Amazon Connect solutions.
- 5+ years of experience in cloud architecture and customer-facing contact center projects.
- Strong background in AWS services (Lambda, Lex, CloudFormation, DynamoDB, API Gateway, S3).
- Experience with CRM integrations, preferably Salesforce Service Cloud Voice.
- Hands-on scripting/coding (Python, Java, C#, .NET, or Node.js).
- Strong API integration, troubleshooting, and debugging skills.
- Familiarity with communications protocols and APIs such as WebRTC and SIP.
- Knowledge of CI/CD tools (Jenkins, GitLab CI/CD, CodeDeploy) and Agile/Scrum methodologies.
- Understanding of contact center architecture, WFM, dialers, and campaign management.
- Exposure to Genesys, Avaya, Cisco, Twilio, or other contact center platforms is a plus.
- Advanced English (C1) — excellent communication and presentation skills with executives and customers.
- AWS Certifications: Cloud Practitioner, Developer, or Solution Architect (Associate or Professional).
- Salesforce Certified Administrator (preferred).
- Ability to travel internationally if required.
Originally posted on Himalayas