客户总监
Account Director
职位概述：
客户总监将作为战略领导者，管理关键客户和 Rosie 的关系，并确保营销人才和营销/创意服务的成功交付。该职位需要兼具战略思维、出色的沟通技巧以及同时处理多项优先事项的能力，以实现卓越的客户成果。
主要职责：
客户与 Rosie 代言：
- 作为指定客户的日常主要联系人，确保沟通畅通并建立信任。
- 定期召开客户状态会议，回顾进展、解决疑虑并讨论新机会。
- 支持实施并维护管理复杂客户合作所需的流程和系统——清晰且一致地协调多个 Rosie、时间线、范围和账户详情。
- 作为指定项目中工作的 Rosie 的主要联系人和合作伙伴，包括提供指导和绩效反馈。
- 在内部代表客户的需求，确保交付内容（项目或人才）与其目标和愿景一致。
- 作为客户与内部团队之间的关键联络人，确保反馈转化为可操作的见解，并使交付内容与客户的愿景/目标/方向保持一致。
- 确保活动和交付内容始终符合或超越客户期望。
- 在所有活跃合作中培养强大的 Rosie 社区——创造联系、分享最佳实践，并通过持续的互动提升满意度和留存率。
战略客户管理与监督：
- 通过制定与客户业务目标一致并能带来可衡量投资回报率的营销和/或人才策略，成为客户的可信顾问和合作伙伴。
- 作为客户与内部/ Rosie 团队之间的关键联络人，确保反馈转化为可操作的见解，并使交付内容与客户的愿景/目标/方向保持一致。
- 及时处理并解决客户的问题，展现对优质服务的承诺。
- 制定并为客户呈现活动/项目/人才安置后的回顾，展示成果、经验教训以及进一步的战略举措机会。
主动识别风险、差距和障碍，并在客户、 Rosie 和内部团队之间推动结构化的问题解决，确保工作按计划进行并取得良好成果。
Rosie 招募与匹配：
- 识别、匹配并评估人才以满足营销和创意领域的特定客户需求。
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Position Summary:
The Account Director will serve as a strategic leader, managing key client and Rosie relationships and ensuring the successful delivery of marketing talent and marketing/creative services. This role demands a blend of strategic thinking, exceptional communication skills, and the ability to juggle multiple priorities to achieve outstanding client outcomes.
Key Responsibilities:
Client and Rosie Advocacy:
- Serve as the primary day-to-day contact for assigned clients, ensuring open communication and trust.
- Conduct regular client status meetings to review progress, address concerns, and discuss new opportunities.
- Support implementation and maintain the processes and systems needed to manage complex client partnerships—coordinating multiple Rosies, timelines, scopes, and account details with clarity and consistency.
- Act as the primary point of contact and partner for working Rosies on assigned projects, including coaching and performance feedback.
- Represent the client’s needs internally, ensuring deliverables (projects or talent) align with their goals and vision.
- Act as the key liaison between clients and internal teams, ensuring feedback is translated into actionable insights and deliverables aligned with the client’s vision.
- Ensure campaigns and deliverables consistently meet or exceed client expectations.
- Foster a strong Rosie community across active engagements—creating connection, shared best practices, and ongoing touchpoints that drive satisfaction and retention.
Strategic Account Management & Oversight:
- Serve as a trusted advisor and partner to clients by developing marketing and/or talent strategies that align with their business objectives and deliver measurable ROI.
- Act as the key liaison between clients and internal/Rosie teams, ensuring feedback is translated into actionable insights and deliverables stay aligned with the client’s vision/objective/direction.
- Address and resolve client concerns promptly, demonstrating a commitment to exceptional service.
- Develop and present post-campaign/project/placement reviews to clients, showcasing results, lessons learned, and opportunities for further strategic initiatives.
Proactively identify risks, gaps, and blockers—then lead structured problem-solving across clients, Rosies, and internal teams to keep work on track and outcomes strong.
Rosie Casting and Matchmaking:
- Identify, match and vet talent to meet specific client needs for marketing and creative projects.
- Collaborate with key XFN partners to deliver the optimal Rosie journey from client briefing, matchmaking/vetting, and project execution.
- Monitor project progress, addressing potential risks and ensuring timely delivery of high-quality talent for Matched By services.
- Ensure adherence to WRR processes, maintaining consistency and efficiency in talent and project delivery
Financial Management:
- Manage account budgets for Matched By services, ensuring talent is delivered on time and within scope.
- Track, analyze, and report on utilization and budget status to support clients in budget management.
- Negotiate and develop project scopes in collaboration with the appropriate team members to ensure mutually beneficial terms.
Drive Organic Revenue Growth:
- Identify and pursue upsell or cross-sell opportunities to expand client accounts while maintaining retention goals.
- Identify opportunities to expand client engagements, such as pitching additional services and projects.
- Deliver consistently excellent client service to build trust, strengthen relationships, and create momentum for account growth.
Team Leadership and Collaboration:
- Mentor and develop Account Executive(s), fostering a collaborative and high-performance culture.
- Collaborate with internal teams during talent matchmaking, onboarding, and offboarding, ensuring smooth and successful transitions for both the client and Rosies.
Qualifications:
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Minimum of 7-10 years of experience in account management within an agency or brand in-house agency.
- Proven track record of managing multiple client accounts and delivering results.
- Strong leadership skills with the ability to inspire and manage cross-functional teams.
- Excellent negotiation, presentation, and communication skills.
- Proficiency in project management tools and CRM software.
- A client-centric mindset with the ability to balance client needs and business objectives.
Solution-oriented self-starter with a can-do attitude—quick to learn, willing to try new things, and able to adapt as needs evolve with autonomy.
Compensation:Base salary range of $120,000 - $125,000 + quarterly variable commission based on the achievement of revenue targets, and will be paid in accordance with the current WRR Sales Incentive Plan.
Perks & Benefits
A yearly stipend for professional and personal development; 25 PTO days + 4 Volunteer PTO days per year; medical, dental, and vision insurance; remote work stipend; matching 401K; and an opportunity to join a truly incredible team at a company that is building the future of work.
OUR VALUES
Treat People Like People -Seeing the value in all people’s unique lives, experiences, and perspectives is what drives us.
Start With Why -Asking “Why” makes our team curious first so we get to better solutions. When we make a decision, we take the time to explain the “Why”’ behind our actions. Transparency is clear and it’s kind.
Speak With Actions -Trust isn’t given, it’s earned. We prove our reliability and trustworthiness to each other, our clients, and our Rosies by showing up and doing what we say we will — through small interactions and big moves.
Bring Tenacity -The path isn’t always an easy one, but our team chooses to be unwavering in our goal. We’re resilient, determined, and stubborn when necessary. That’s the fire it takes to get things done.
Make it Better -From changing old processes to disrupting the marketing industry, we know there is room to make it better. We strive to find those improvements and push them to reality.
Salary: $120,000 - $125,000Originally posted on Himalayas