客户入职专员
Customer Onboarding Specialist
职位描述
客户上手专员将为客户成功奠定基础！实施策略和流程，以确保客户满意度和留存率。利用您的产品知识和解决问题的能力，提升客户参与度，并在客户生命周期的各个阶段实现成功结果。确保上手流程精确执行，以建立牢固的客户关系基础。
此职位还将与内部团队合作，获取额外资源并协助客户获得所需的解决方案和工具。作为客户的声音，向内部团队传递反馈，识别客户需求、想法和挑战。充当客户倡导者，寻找解决方案、识别产品改进和其他行动，以满足客户需求。
职位职责
- 执行客户上手流程，以建立牢固的客户关系基础
- 与内部团队协调，获取额外资源并协助客户获得所需的解决方案和工具
- 跟踪并记录上手过程在关键里程碑上的成功情况
- 在上手过程中跟进并为相关利益方提供状态更新，以消除障碍
- 作为客户的声音，向内部团队传递客户反馈，识别客户需求、想法和挑战
- 理解客户的维护策略及运营方式，然后与内部团队合作，配置产品以尽可能有效地融入这些流程
- 利用反馈持续改进客户上手流程
我们寻找的人选
- 以客户为中心
- 自我驱动，有强烈的时间紧迫感
- 精通技术
- 注重细节
- 具备良好的口头、书面和人际沟通能力，能够以得体、成熟和专业的方式与各层级人员交流
- 有条理，具备出色的时间管理能力
- 能够在快节奏的环境中保持灵活并协作工作
- 有医疗行业经验者优先
我们提供的福利
Gentem致力于追求并雇佣多元化的人才队伍，我们自豪地成为平等机会雇主。所有合格申请人将获得就业考虑，不会因任何受适用联邦、州或地方法律保护的特征而受到歧视。我们提供：
- 丰厚且灵活的假期
- 高端医疗保险计划（我们）
查看英文原文
About the Role
The Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers.
About the Job
- Execute customer onboarding processes to build a strong customer relationship foundation
- Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
- Track and document onboarding success against key milestones
- Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks
- Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
- Understand the customer’s maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible
- Leverage feedback for continuous improvement to the customer onboarding process
About You
- Customer obsessed
- Self motivated with strong sense of urgency
- Tech savvy
- Detail Oriented
- Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner
- Organized with excellent time management skills
- Ability to remain flexible and work collaboratively in a fast paced environment
- Some healthcare industry experience preferred
What we offer
Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide:
- Generous, flexible vacation
- Premium medical plans (We are a healthcare startup after all!)
- 99% paid premium for dental and vision
- LTD , STD, and Life Insurances
- Employer Sponsored 401 (k)
- Employee Assistance Programs for your Physical, Mental, Social, and Financial Health
- Paid Parental Leave
- Adoption Assistance
- WFH (We are a fully remote team!)
Originally posted on Himalayas