物业服务中心协调员
Property Services Coordinator
关于Expedock
我们是一个技术驱动的劳动力增强平台，利用顶尖的1%海外人才和前沿技术，帮助企业发展其全部潜力。
我们需要的人选
物业服务协调员是租户、业主和第三方承包商之间的重要运营纽带。该职位可完全远程办公，负责日常维护查询，协调应急维修和计划性维护，并确保我们住宅组合中的严格法定物业合规性。
理想的候选人应具备有条理、积极主动的问题解决能力，拥有扎实的英国住房合规知识，出色的远程沟通技巧，并能在压力下保持冷静、以客户为中心的态度。
主要职责
- 维修与维护协调
- 作为租户和业主维修咨询的主要联系人，通过电话、电子邮件和物业管理门户进行沟通。
- 通过电话/邮件进行基本的诊断提问，以确定问题范围，再派遣承包商。
- 将工单分配给经批准的承包商，管理各工种的时间表，并跟踪工作直至完成。
- 处理承包商发票，并根据报价成本验证工作完成的签字确认。
- 物业合规与安全
- 跟踪并安排周期性安全检查，确保在关键法定领域（燃气安全/CP12、EICR、EPC、消防安全和军团菌）达到100%合规。
- 监控并跟踪应急健康和安全风险（包括符合英国监管指南的潮湿和霉菌情况）。
- 在CRM系统中记录并归档所有安全证书、操作手册和工作日志。
- 远程承包商与资产管理
- 在英国各地寻找、入职并维护与可靠区域承包商的关系。
- 确保所有承包商持有有效的公众责任保险、认证和最新的合规文件。
- 在维修后与租户进行跟进电话，评估工作质量并跟踪承包商的KPI表现。
- 租户与行政运营
- 管理初始租户入驻的公用事业通知（燃气、电力、水和市政税转移）。
- 协调物业库存检查、入住/退房报告和租约结束时的维护工作。
- 在公司物业管理系统中保持完整的、可审计的数字文件。
- 主要资格与要求
- 经验：2年以上英国物业管理、社会住房或房地产相关经验
查看英文原文
About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.
Who We Need
The Property Services Coordinator is a vital operational link between tenants, property owners, and third-party contractors. Working fully remotely, this role manages daily maintenance queries, coordinates reactive repairs and planned maintenance, and maintains strict statutory property compliance across our residential portfolio.
The ideal candidate is an organized, proactive problem solver with strong UK housing compliance knowledge, excellent remote communication skills, and a calm, customer-focused approach under pressure.
Key Responsibilities
- Repairs & Maintenance Coordination
- Serve as the main point of contact for tenant and landlord repair inquiries via phone, email, and property management portals.
- Perform basic diagnostic questioning over the phone/email to identify issue scopes before dispatching contractors.
- Assign works orders to approved contractors, manage trade schedules, and track jobs through to completion.
- Process contractor invoices and verify job completion sign-offs against quoted costs.
- Property Compliance & Safety
- Track and schedule cyclical safety inspections, ensuring 100% compliance across key statutory areas (Gas Safety/CP12, EICR, EPC, Fire Safety, and Legionella).
- Monitor and track reactive health and safety risks (including damp and mould cases in line with UK regulatory guidelines).
- Log and archive all safety certificates, O&M manuals, and work logs within the CRM system.
- Remote Contractor & Asset Management
- Source, onboard, and maintain relationships with reliable regional contractors across the UK.
- Ensure all contractors hold valid public liability insurance, certifications, and up-to-date compliance documentation.
- Conduct post-repair follow-up calls with tenants to evaluate work quality and track contractor performance KPIs.
- Tenancy & Administrative Operations
- Manage initial tenancy onboarding utility notifications (gas, electric, water, and council tax transfers).
- Coordinate property inventory checks, check-in/check-out reports, and end-of-tenancy maintenance works.
- Maintain complete, audit-ready digital files in the company’s property management software.
Key Qualifications & Requirements
- Experience: 2+ years of experience in UK property management, social housing, block management, or lettings coordination.
- UK Compliance Knowledge: Solid understanding of UK residential housing regulations (Gas Safety, Electrical Safety Regulations, Awaab’s Law, EPCs, and Health and Housing Safety Rating System - HHSRS).
- Tech Savvy: Comfortable using cloud-based property software (e.g., Fixflo, Reapit, Arthur Online, AppFolio, or Yardi), e-signature tools, and Microsoft 365/Google Workspace.
- Remote Work Setup: Dedicated, quiet home office environment with a reliable high-speed broadband connection.
- Communication: Exceptional written and spoken English with strong telephone diagnostic and conflict-resolution skills.
Technical Requirements
- Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps
- Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
- Quiet, conducive home workspace
- OPTIONAL: Wired Ethernet connection preferred during work hours
- OPTIONAL: Power backup (UPS) if the location experiences frequent outages
Why Expedock
- HMO coverage and leave creditsbecome availableafter three months of engagement.
- Supportive Remote Environment: Work from home alongside acollaborative teamthat valuesgrowth and mutual success.
- Structured Engagement & Training:Start strong with astructured engagement program and client-specific trainingdesigned to help you quickly master your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
- Evaluate your qualifications and suitability for current and future roles
- Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
- Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
Originally posted on Himalayas