实施工程师，客户支持
Implementation Engineer, Customer Support
Bitwarden 是全球数百万用户的可信赖身份安全领导者，赋能企业、开发者和个人在任何地方安全地管理与共享敏感信息。Bitwarden 让所有用户能够轻松地通过密码管理、秘密管理以及无密码和密钥创新功能，在其设备上扩展强大的安全防护。公司总部位于加利福尼亚州圣巴巴拉。了解更多请访问 。
Bitwarden 致力于为用户提供访问和管理敏感信息时的最佳体验。客户成功团队帮助客户和所有 Bitwarden 用户深入使用 Bitwarden 产品，同时积极规划用户增长、服务可用性，并最终实现他们的目标。团队成员具备出色的产品知识、卓越的技术能力、优秀的语法能力、细致的注意力以及将复杂问题简单解释的能力。成功取决于勤勉、精准、透明和客户评估。
Bitwarden 正在寻找一位对服务器和云技术充满热情的人，有在沟通和部署这些技术方面的经验。你将成为 Bitwarden 的产品专家，处理与我们产品相关的商业咨询、解决技术问题、完成系统集成并确保客户满意度。
这是一个全远程团队，我们希望你位于美国。目前我们不提供签证担保。
职责
- 作为 Bitwarden 及整个产品组合的领域专家（SME）
- 与客户进行概念验证测试，新部署和/或 Bitwarden 容器化服务的集成
- 为客户提供建议，介绍 Bitwarden 全栈的最佳实践
- 与企业客户合作解决问题，并展望未来，识别他们可能面临的情况的解决方案
- 为每个商业前景或客户的 Bitwarden 实施、与其他技术堆栈的集成以及整体安全性提供出色的指导和帮助
- 与销售、工程和产品团队协作
- 协助计划、开发和展示针对客户用例的规模化最佳实践的现场技术产品演示
- 记录并分享协作会议中的客户反馈，以帮助 Bitwarden 团队超越期望
你带来的优势
查看英文原文
Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.
Bitwarden is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all Bitwarden users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, and customer assessment.
Bitwarden is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction.
This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time.
RESPONSIBILITIES
- Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
- Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
- Advising customers on industry best practices for the full stack of Bitwarden
- Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
- Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
- Collaborating with Sales, Engineering, and Product associates
- Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
- Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations
WHAT YOU BRING TO BITWARDEN
- Excellent English and grammar
- Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
- Project planning, including collaborative and individual time management
- A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
- A strong sense of empathy and the ability to advocate for others
- A passion for helping Bitwarden users
- Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
- Ability and desire to work remotely
Familiarity with several of the following areas/technologies is preferred:
- Bitwarden
- Linux, Windows, and macOS
- Docker, Kubernetes, and Podman
- NFS and CIFS
- Bash and PowerShell
- Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta
- GCP, AWS, and Azure
- Android and iOS
- GitHub
- NGINX
- SQL
- TCP/IP
- DNS
- HTTP
- SMTP
- SSO implementation and best practices (SAML and OpenID Connect)
- Integrating SCIM solutions
- TLS/SSL and PKI
- RESTful APIs
WHAT TO EXPECT IN THE INTERVIEW PROCESS
- Meeting with our Recruiting Manager
- Interview with Manager of Implementation Engineering
- Interview with Implementation Engineering team members
- Interview with Chief Customer Officer & VP of Customer Success
A FEW REASONS TO WORK WITH US
- Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
- Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
- We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
- Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.
In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.