Senior Remote Service Engineer (Delft, NL)

Are you passionate about clean technology and ready to shape the future of electric mobility? We’re looking for a Remote Service Engineer who thrives on solving complex technical challenges and is excited to support the growing EV charging industry. In this role, your mission is to ensure that our customers’ charging infrastructure runs flawlessly delivering a seamless and reliable experience for EV drivers around the world.
What you will do:

• Be the trusted technical expert that our customers and service engineers can rely on to solve complex technical issues

• Become the go-to contact for deep technical knowledge in your area of expertise : Eg OCPP/ Split systems /Metering.

• Resolve complex and critical issues, keeping our network running smoothly.

• Assist local service organizations primarily in EMEA and occasionally globally to resolve their tickets.

• Coach and mentor our (junior) technical staff in achieving customer success through their remote case resolutions.

• Ensure that tickets are resolved within the scope of the Service Level Agreements (SLAs).

• Assist local teams and suppliers with charger installation and commissioning.

• Improve processes within the team, local countries, quality, and production departments.

• Pro-actively lead the way in improving chargers and services.

• Initiate process improvements within and across teams, local countries, quality, and production departments.

• Coach the team in creation and maintenance of knowledge articles and documentation that support service teams and customers.

• Take action to resolve remaining problems on-site when necessary.

• Participate in the weekend support rotation, acting as the senior escalation point for critical and complex cases to ensure 24/7 coverage for our customers.

What you will bring:

• Bachelor’s or equivalent technical education in: Electrical Engineering, Electromechanics, or equivalent technical field relevant for the EV industry

• 3-4 years of experience as a (Senior) service Engineer or in a similar technical support/maintenance role

• Proven track record of technical expertise in the EV industry; Knowledge management, process improvements in CRM

• Proven expertise in electrical installations; maintenance and system design.

• Experience working with Linux-based systems and software

• Proven track record of delivering through others: effective collaboration across organisational and geographical boundaries

• Excellent communication & documentation skills (in English, other European language is a plus); demonstrable customer service mindset.

• Willingness to travel occasionally (<10%)

• Willingness to work weekend shifts on a rotational basis (planned on a monthly basis).

What we can offer:
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our strong strategy and laser focus on the market and the leading portfolio in the EV charging world. See our latest product here: OM X-Series | ABB E-mobility
We expect you to take strong ownership and accountability for the scope you work on enabling you to strongly contribute and make a difference and be a part of the transformation into a future of sustainable and efficient mobility.
A competitive compensation package in line with your capabilities and experience, in an environment where you can grow and learn. This package also comes with choice of IT equipment, healthy and freshly served food in the lunch area, and the best coffee breaks with our inhouse barista!
Our individual differences make us successful. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world.
This is a unique opportunity to make a difference in a rapidly growing sector. If you're ready to take on exciting challenges and shape the future of E-mobility, apply today!
We look forward to receiving your application (documents submitted in English are appreciated). 
About ABB E-Mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it. 
Originally posted on Himalayas