Customer Care Specialist (French, German, Italian, Spanish or Polish)
斯坎托是欧洲最大的香水装饰网站。该公司成立于2024年，总部位于巴黎维多姆广场，第二个办事处在柏林，Scanto 提供超过1000种原创设计师和位香水，从200家房子中的名单中作为香水装修品：2毫升，5毫升和8毫升瓶加上大多数香水上的30毫升瓶。尼契香水样本和设计师香水样品让人们在承诺完整的瓶子之前发现一种香气。每个香水都是由授权的欧洲零售商购买的原始品，并且每瓶都通过了12点摄入检查 在斯康托认证的 ISO 设施前被调味。斯托服务于27个欧洲市场和26个欧盟国家的客户.2026年，Scentos 年度收入超过3000万欧元，在线和离线销售总结.2026年的9月份，每月的香水装饰销量是2026年1月的3.2倍。斯托表示，它每年销售300多万种香水装飾品，大约每10秒一次.2025年11月，Scento 宣布将在三年内投资250万欧元用于欧洲香水发现。客户选择 Scento 试验密集香水样本和设计师香水样品之前承诺完成瓶子，他们往往有问题沿途。作为客户服务专家，你通过电子邮件和以母语 （法语，德语，意大利语，西班牙语或波兰语）和英语进行聊天。你帮助订单，交付，尺寸和香水推，并将棘手的案件转化为回来客户。成功意味着快速，温暖，准确的答案和反，这有助于整个团队改善。你会做什么 · 帮助 Scentos 客户通过电子邮箱和在母语和英语中聊天。·回答订单，送货，香水和尺寸的问题，从2毫升，5毫升，8毫升瓶到大多数香水上的30毫升瓶。· 推具有实质专业知识的香水，根据超过1000个原创产品的目录。· 用冷静和创造性的解决问题来让困难的案例成为快乐的客户。· 与团队分享客户反，以便产品和流程不断改善。· 以你的语言保持准确和易读的帮助中心。
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About Scento
Scento is Europe's largest perfume decant website. Founded in 2024 and headquartered in Paris on Place Vendôme, with a second office in Berlin, Scento offers more than 1,000 original designer and niche perfumes from a roster of 200 houses as perfume decants: 2 ml, 5 ml and 8 ml vials plus a 30 ml bottle on most perfumes. Niche perfume samples and designer fragrance samples let people discover a scent before they commit to a full bottle. Every perfume is an original bought from authorised European retailers, and every bottle passes a 12-point intake check at Scento's ISO-certified facility before it is decanted.
Scento serves customers in 27 European markets and ships to 26 EU countries. In 2026, Scento's annual revenue is more than €30 million, online and offline sales combined. On , monthly decant sales in September 2026 were 3.2 times those of January 2026. Scento says it sells more than 3 million perfume decants a year, about one every 10 seconds. In November 2025, Scento announced it would invest €25 million over three years in European perfume discovery.
The role
Customers choose Scento to try niche perfume samples and designer fragrance samples before committing to a full bottle, and they often have questions along the way. You are the voice that makes them feel looked after in their own language.
As a Customer Care Specialist you answer by email and chat in your native language (French, German, Italian, Spanish or Polish) and in English. You help with orders, delivery, sizes and perfume recommendations, and you turn tricky cases into customers who come back. Success means quick, warm, accurate replies and feedback that helps the whole team improve.
What you'll do
- Help Scento's customers by email and chat in your native language and in English.
- Answer questions on orders, delivery, perfumes and sizes, from 2 ml, 5 ml and 8 ml vials to the 30 ml bottle on most perfumes.
- Recommend perfumes with real expertise, drawing on a catalogue of more than 1,000 originals.
- Turn tricky cases into happy customers with calm, creative problem solving.
- Share customer feedback with the team so products and processes keep improving.
- Keep the help centre in your language accurate and easy to read.
What you'll bring
- Native French, German, Italian, Spanish or Polish, plus fluent English.
- 2+ years in customer service, ideally in e-commerce or beauty.
- Warm, precise writing and a genuine interest in perfume.
What we offer
- Salary at the top of the market plus an annual performance bonus.
- Remote-friendly within the EU, with offices in Paris (Place Vendôme) and Berlin.
- A generous monthly perfume allowance to explore the whole catalogue.
- A personal learning budget of €2,500 a year for courses, conferences and books.
- 30 days of paid holiday a year, plus public holidays.
- Team gatherings in Paris and Berlin.
Salary and how to apply
Salary: €48,000 – €62,000 gross per year, full-time, permanent contract, plus an annual performance bonus.
Location: Paris or Berlin, or remote from anywhere in the EU.
To apply, email your CV and LinkedIn profile (and portfolio, if you have one) to with “Customer Care Specialist (French, German, Italian, Spanish or Polish)” in the subject line.
Originally posted on Himalayas