客户成功经理
Customer Success Manager
作为PVcase的客户成功经理，您将负责从客户入职到续约的整个客户培育过程。该职位向客户成功管理部欧洲、中东和非洲地区负责人汇报。我们正在寻找一位在B2B环境中管理客户的经验丰富的人选，具备成功续约合同、识别扩展机会以及建立强大且有影响力的客户关系的实绩。
我们的客户成功管理团队负责与客户（可再生能源开发商）的所有售后活动，包括新客户的销售交接、季度业务回顾、扩展机会以及年度合同的续约。
职责：
- 负责欧洲地区的高价值及中等接触度客户，推动客户旅程各阶段的参与度。
- 推动健康的使用率、净留存率和流失率目标。
- 与客户进行季度业务回顾（QBR）和扩展业务回顾（EBR），了解他们的业务和战略目标，并展示产品的投资回报率。
- 在需要时与客户组织中的高管赞助人和决策者进行沟通。
- 主导PVcase多产品套件的价值主张，理解其如何应用于解决全球范围内的特定客户需求。
- 与PVcase的跨职能团队（包括销售、产品和市场）协作，推动无缝的客户旅程。
- 在组织内部担任客户联络人，必要时向高层领导倡导客户需求。
- 参与流程开发和组织增长项目。
- 至少两年的客户成功经验。
- 英语和德语流利，掌握其他语言者优先。
- 可再生能源行业经验（或相关领域经验）不是必需，但为加分项。
- 具备在客户组织内各级别建立和发展关系的实际经验。
- 具备良好的沟通能力，能够有效与内部和外部团队合作。
- 准确的预测能力，对客户群体有良好的理解。
- 具备冲突解决能力，能够推动客户问题和开放事项的解决；保持强大的工作优先级判断力，以符合客户目标。
- 理解客户指标，并能通过数据分析得出洞察。
- 熟练使用客户关系管理（CRM）软件和其他相关工具。有Salesforce和/或Gainsight经验者优先。
- 出色的书面和口头沟通能力
查看英文原文
As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.
Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.
Responsibilities:
- Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.
- Drive healthy adoption, net retention, and churn targets.
- Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
- Engage with executive sponsors and decision-makers within customer organizations as needed.
- Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
- Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
- Act as a customer liaison within the organization, advocating to senior leadership as needed.
- Contribute to process development and organizational growth projects.
- Minimum two years Customer Success experience.
- Fluent in English and German, with additional languages a plus.
- Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.
- Demonstrated experience developing and fostering relationships at all levels within customer organizations.
- Strong communication skills to effectively collaborate with internal and external teams.
- Accurate forecasting skills and a good understanding of the customer base.
- Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.
- Understanding of customer metrics and the ability to analyze data to drive insights.
- Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus.
- Outstanding written and verbal communication skills required.
- Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.
- Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.
#### **About us**
PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.
Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.
#### **Get ready to enjoy**
- Flex benefit package, customizing perks to match your unique style.
- Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.
- Flexible working hours, harmonizing your personal and professional life.
- Half-day Summer Fridays.
- Full training and onboarding program for a seamless start.
- Exclusive work only with international markets.
- Considerable & steadily increasing salary, recognizing and rewarding your dedication.
- Frequent in-office and after-hours activities with team members.
- Participation in international training programs.
- Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
- Additional paid vacation days, including birthdays, volunteering, and other occasions.
**Salary Range:**
- Spain: 36,500 - 55,000 EUR gross/yearly.
- Germany : 50,000 - 73,000 EUR gross/yearly.
_Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position._