Bilingual Virtual Assistant (English/Spanish) Receptionist
双语虚拟助理 （英语/西班牙语）接待员远程服务器 零部时间 40 小时/周 美元 6.5 小时 6个月完整的角色概述 我们正在聘请一个双语医疗虚拟助手来支持内科医生实践。这一职位需要有强大的英语和西班牙文沟通能力的人，特别是通过电话，因为大部分工作涉及与患者直接交谈，协调约会，处理后续情况，并保持沟通清晰和专业化。这是面对病人的一项支持作用，这直接影响临床流动，患者体验和日常运营效率。理想的候选人是有组织，可靠，对通话充满信心，能够准确地管理安排，与保险相关任务和行政后续工作。主要要求 · 英语和西班牙语双语沟通能力强 · 在电话中自信和专业 · 患者协调和规划能力强大 · 对细节高度关注和可靠的后续关键责任 1) 电话和病人通信 · 与患者，药店，支付机构和其他医疗保健联系人的大量进出电话进行处理 · 用英语和西兰语言明确和专业地交流 · 提供预约提醒，后续电话，重新安排支持和一般患者协助 ·适当回答常规病人问题并加剧担忧 ·保持平静的，对患者友好的语气，特别是当处理老年患者或复杂情况时 2) 预约时间表和患者协调 ·通过电话，电子邮件和短信管理新现有病人的日程 · 正确地维护医疗服务器日程，帮助预防差距，重叠或计划错误 ·确认预约，管理取消，重新安排和等待名单协调 · 进行前访问宣传和明确沟通下一步。·确保患者人口统计数据，约会说明和电话结果在系统中记录 3) 保险验证和福利 · 确认预约前患者的资格和福利 • 确认共付费，扣除金，覆盖服务和授权要求 · 早确定保险问题并明确向病人和内部人员沟通 · 在 EMR 和任何内部追踪器中准确地检查文件结果 · 扩大未解决的支付人
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Bilingual Virtual Assistant (English/Spanish)
Receptionist
Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review
Role Summary
We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.
This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.
Top Requirements
- Strong bilingual communication skills in both English and Spanish
- Confident and professional on phone calls
- Strong patient coordination and scheduling ability
- High attention to detail and reliable follow-through
Key Responsibilities
1) Phone Calls and Patient Communication
- Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
- Communicate clearly and professionally in both English and Spanish
- Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
- Answer routine patient questions and escalate concerns appropriately
- Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
2) Appointment Scheduling and Patient Coordination
- Manage new and existing patient scheduling through phone, email, and text
- Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
- Confirm appointments and manage cancellations, reschedules, and waitlist coordination
- Conduct pre-visit outreach and communicate next steps clearly to patients
- Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system
3) Insurance Verification and Benefits
- Verify patient eligibility and benefits before appointments
- Confirm copays, deductibles, covered services, and authorization requirements
- Identify insurance issues early and communicate them clearly to patients and internal staff
- Document verification results accurately in the EMR and any internal trackers
- Escalate unresolved payer issues and follow through until completed
4) Referral and Prior Authorization Support
- Process referral-related tasks and ensure required documents are complete
- Initiate and follow up on prior authorization requests as needed
- Track pending items, approvals, denials, and required follow-up actions
- Coordinate with payer offices, provider offices, and internal team members to avoid delays
5) Administrative Support and Documentation
- Maintain accurate, timely, and consistent documentation
- Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
- Handle patient information in a HIPAA-compliant manner
- Provide status updates proactively and complete assigned tasks with minimal follow-up
Required Qualifications
- Excellent verbal and written communication skills in both English and Spanish
- Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
- Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
- Highly organized, detail-oriented, and able to manage multiple tasks accurately
- Able to work independently and communicate updates clearly
- Reliable computer setup, headset, and stable internet connection for remote work
- HIPAA knowledge or experience with HIPAA-compliant workflows
Nice to Have
- Clinical or healthcare background
- Familiarity with EMR/EHR systems
- Experience supporting internal medicine, primary care, or similar outpatient practices
Originally posted on Himalayas