患者体验协调员（东部时间）
Patient Experience Coordinator (Eastern Time)
Heartbeat Health 是国内领先的以虚拟为先的心血管护理公司，通过远程医疗、诊断和虚拟护理项目相结合的方式，为患者提供便捷、高质量的心脏护理。借助实时数据和人工智能驱动的洞察，Heartbeat Health 为医护人员和患者提供个性化的治疗方案，减少住院率并改善长期心脏健康结果。Heartbeat Health 正在重新定义数字时代心血管护理的交付方式，由我们的医学团队——心脏病专家、高级执业者、护士和护理协调员领导。
职位简介：
这是一个面向对服务充满热情并希望进入健康科技行业的入门级职位。你将成为我们患者与心脏健康之间的主要联系人，负责以下领域：
- 患者连接：负责所有患者沟通和参与工作。你将主动致电、发送短信和邮件，安排虚拟就诊和关键诊断程序（如运动测试和超声心动图）。
- 专属支持：提供技术支持和“无摩擦”的系统导航，确保每位患者从首次接触到最后随访都能感受到支持。
- 运营卓越：验证数据准确性，识别流程缺口，并记录工作流程，以确保我们的系统顺畅运行。
- 成长与学习：深入了解在快节奏的临床环境中启动医疗项目和扩展患者体验的内部运作。
我们寻找的你：
- 教育背景：相关领域的学士学位（例如社会工作、传播学、教育学、社会学、心理学或健康科学）。
- 经验水平：至少6个月的实习或工作经验。
- 以服务为先：你有在高接触、面向客户的工作中的专业经验。无论是餐饮业、酒店业、零售业还是呼叫中心，你都懂得如何在充满压力的环境中以同理心和从容应对。
- 关注社区：你有服务导向领域的背景或研究，专注于人与社区的互动。
- 以使命为导向：你真正热衷于与客户互动，并希望看到你的工作对患者结果产生的直接影响。
- 熟悉技术且适应性强：你是一个快速学习者，能够熟练进行数据录入，并渴望掌握新的医疗技术。
关于我们的文化：
- 我们以使命为导向：我们正在革新心血管护理的交付方式
查看英文原文
Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.
About the Job:
This is an entry-level role designed for those passionate about service and eager to break into the healthtech industry. You will be the primary link between our patients and their heart health, handling the following areas:
- The Patient Connection: Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms).
- Concierge Support: Provide technical assistance and "friction-free" navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up.
- Operational Excellence: Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly.
- Growth & Learning: Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment.
About You:
- Education: Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences).
- Experience Level: at least 6 months of internship or work experience
- Service-First Background: You have professional experience in high-touch, customer-facing roles. Whether that’s waitressing, hospitality, retail, or a call center, you know how to handle fast-paced environments with empathy and poise.
- Community-Minded: You have a background in service-oriented fields or study that focus on people and community engagement.
- Mission-Driven: You are genuinely excited to interact with customers and want to see the direct impact of your work on patient outcomes.
- Tech-Savvy & Adaptable: You are a fast learner who is comfortable with data entry and eager to master new healthcare technologies.
About Our Culture:
- We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
- We are fast-paced & agile: we move quickly, iterate often, and value experimentation
- We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
- We care about diversity: diversity allows us to build an excellent patient experience
- We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Originally posted on Himalayas